Table Games Floor Supervisor - Table Games Operations

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

This position is responsible for providing superior service to both the internal and external Guests.  The incumbent is also responsible for monitoring and controlling an area of a pit consisting of one or more games to assure the delivery of customer service standards, while maintaining the integrity of the games. 

This position will require three (3) days a week working in a Floor Supervisor role and two (2) days a week working in a Table Games Dealer role.

Essential Job Functions:

• Offering the highest possible level of Customer Service resulting in a maximum level of guest enjoyment and return play.
• Responsible for knowing all policies & procedures of the specific table game he/she is supervising.
• Maintaining a work environment that is safe, professional, friendly and conducive to a high level of productivity & performance, as well as, morale.
•  Works diligently to support the Seminole Gaming’s culture and team philosophy throughout the property.
• Acts as a role model to all employees and always presents oneself as a credit to Seminole Gaming and encourages other team members to do the same.
• Promotes positive public relations and creates an enjoyable atmosphere for all customers.
• Amicably resolves customer related problems in a fast paced environment.
• Ensures the protection of customer’s rewards and credit lines.
• Complies with all departmental and Company Policies including Seminole Gaming’s business ethics guidelines.
• Complies with all regulatory requirements.
• Maintains confidentiality of all Seminole Gaming trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.
• Creates and ensures a fun-filled, entertaining and exciting environment.
• Proficiently deal five games; Black Jack, Baccarat and three additional games (excluding War). Knowledge of Craps and Roulette is preferred.
• Deal cards accurately and at a pace defined by the supervisor/guests at the table; take and pay bets accurately and according to standard.
• Follow department and Company policies and standard operating procedures (SOPs) including those relating to Seminole Gaming's business ethics and all regulatory requirements.
• Deliver guest service that promotes satisfaction and results in increased time at the table and return play.
• Maintains a work environment that is safe, professional friendly and conducive to a high level of productivity and performance, as well as morale.
• Support the Seminole Gaming culture and team philosophy within the department and throughout the property
• Amicably resolve guest concerns whenever possible and report complaints/problems that are outside your ability/authority to resolve.
• Ensures the protection of customer's rewards and credit lines.
• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
• Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Show a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Perform other duties as assigned.

Qualifications:

INTERNAL SELECTION CRITERIA

• Candidates will be selected based on Position Seniority date.

• Tie Breaker Determination: Last four digits of social security number, ranked on home property’s seniority numbers.

• Meet these standard transfer criteria at the time of completing the application/request to transfer:

• Completed initial 6 months of employment from original hire date or completed 90 days post transfer to current position.
• Less than five (7) active attendance points.
• No final written warnings in the preceding 12 months.
• Audition

• Demonstrate during a l