Field Service Tech - Full Time - Days (70157)

JOB SUMMARY

The Field Services Technician installs, supports, and maintains all user-facing technology, including workstations, printers, phones, cell phones, and software. Responsible for asset intake process and data integrity of asset management system regarding new deployments as well as equipment relocation. Maintains proper documentation in support of the ITSM for incident management as well as knowledge Base. Responds to requests in a timely manner as outlined by Management and acts independently to determine methods and procedures used to resolve complex issues.

JOB QUALIFICATIONS

Education: High School Diploma or equivalent required. 

Licensure: CompTIA A+ or ITIL certifications preferred. 

Experience: 

• A minimum of two (2) years work experience with on-prem and hosted systems along with a support issue tracking system preferred; 
• A minimum of two (2) years work experience with endpoint and software deployment preferred. 
• Would accept an equivalent combination of education and experience providing the candidate possesses and demonstrates the knowledge and abilities required by the position.

Skills: A highly motivated, detail and service oriented individual that can work effectively with minimal direction in a job environment which requires creative leadership and precise written and verbal communication, problem solving, organizational and technical skills;

A technical and functional understanding of hospital and related information systems that will allow credibility in the eyes of hospital and HHCS management, end users, Information Services personnel, consultants and vendors;

A self-motivated, detail and service oriented individual with supervisory, organization, typing and precise communication skills.

Ability to work with and utilize to the best advantage the Bradley Medical Center representatives of various vendors and consultants;

A mature individual with a strong sense of organization.