BSA & REGULATORY OFFICER - WATERFORD

JOB SUMMARY 

This role supports the implementation and administration of FirstBank’s Regulatory Compliance Management System under the direction of the Corporate Compliance Department. Provides regulatory compliance guidance to Florida business units, ensuring adherence to applicable federal and state consumer protection laws, regulations, and internal policies and procedures. Assists with compliance regulatory examinations, internal audits, complaint management, compliance training and regulatory change initiatives.

Supervises the BSA Compliance Specialists and Analysts assigned to the Florida region, including assigning, reviewing, and monitoring work to ensure the effective execution of compliance activities and achievement of departmental objectives.

ESSENTIAL RESPONSIBILITIES

 
GENERAL FUNCTIONS

 
• Supports the administration of FirstBank’s Regulatory Compliance Management System under the direction of the Corporate Compliance Department. Assists the Puerto Rico Regulatory Compliance and BSA/AML Departments in providing regulatory compliance and BSA/AML guidance to Florida business units. Assists with daily consultations and document reviews, regulatory inquiries, implementation of regulatory requirements and internal procedures requirements to support ongoing compliance objectives.

• In coordination with the Corporate Compliance Department, identifies, assesses, and communicates actual or potential compliance risks affecting Florida business units. Provides regulatory guidance and recommends corrective actions and risk mitigation strategies to ensure compliance with applicable laws, regulations, and internal policies.

• Partners with the Corporate Compliance Department developing and implementing action plans that address compliance weaknesses, mitigate regulatory risk, and strengthen compliance controls and processes.

• Supports the BSA/AML, Regulatory Compliance, Fair Lending, CRA, and Legal Regulatory functions through participation in special projects and regulatory initiatives, assisting with the implementation of compliance programs and risk management objectives as assigned by the Regulatory Manager and/or BSA Officer.

REGULATORY COMPLIANCE - GENERAL FUNCTIONS % TIME

 
• Provides timely regulatory guidance and subject matter expertise to Florida management and business units regarding regulatory developments, regulatory changes, industry best practices, and emerging compliance risks. Facilitates the implementation of regulatory requirements and supports the adoption of consumer compliance laws and regulations applicable to the Florida market. 10%

• Develops, reviews, and delivers regulatory compliance training programs, compliance bulletins, and guidance materials to business and support units. Maintains training records, databases, attendance reporting, and related compliance documentation to ensure accurate tracking and regulatory readiness. 5%

• Assists the Regulatory Compliance Manager in preparing and maintaining management and committee reporting, including compliance metrics, risk assessments, scorecards, action plan tracking, task logs, regulatory updates, and other reports required to support management oversight and governance functions. 10%

• Reviews, drafts, and provides regulatory compliance oversight for agreements, consumer disclosures, customer communications, operational notices, new products and services, and other documentation that may present regulatory compliance implications for the Florida region. 15%

• Performs regulatory compliance reviews and approvals of marketing campaigns, advertising materials, promotional programs, and product development initiatives to ensure compliance with applicable federal and state laws, regulations, and internal policies. 10%

• Coordinates with Florida business and operational units in the management, investigation, resolution and timely response of federal agencies consumer complaints, including complaints received through federal and state regulatory agencies. Supports management reporting, complaint trend analysis, and the implementation