Customer Service Representative

Who We Are

Pico Propane and Fuels is a leading provider of propane, natural gas, diesel, and other mobile energy solutions throughout Texas, New Mexico, Florida and North Carolina. Known for our unwavering commitment to safety, service excellence, and community partnership, we proudly stand by our company motto: We Sell Service. 

Why Join Us? 

We're committed to supporting our team members with benefits that match our values of safety, service and stability. Here's what you can expect: 

• Competitive hourly wage
• 401(k) with 6% company match
• Health and vision insurance 
• Company paid dental insurance
• Company paid AD&D and life insurance 
• Paid time off with rollover hours
• Referral bonus programs 

Job Summary

The Customer Service Representative will interact with customers by proactively addressing inquiries and resolving customer concerns in addition to providing service to customers at the bottle dock station. Our Customer Service Representatives are committed to Service, Efficiency and Safety.

This position will support our Pico Propane and Fuels office located in Carlsbad, NM.

Duties/Responsibilities:

• Interacts with customers via telephone, email, or in person to provide support and information on products or services and serves as a liaison between customers and the company
• Collects and enters orders for new or additional products or services
• Forwards customer questions and complaints to the assigned specialist or other appropriate staff
• Field customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers problems and concerns
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
• Performs other related duties as assigned

The absence of specific statements of duties does not exclude those tasks from the position if the work is similar, related, or a logical assignment of the position.

Education and Experience:

• High school diploma or equivalent (required)
• Minimum two years of customer service experience
• Experience in high-volume phone call settings (preferred)
• Experience in the oil and propane industry (preferred)

Skills/Abilities:

• Excellent interpersonal, communication, and problem-solving skills
• Service-oriented and the ability to resolve customer grievances
• Must have or have the ability to obtain the LP-9 Station Dispensing Certification within 90 days of employment
• Proficient with computer skills and the ability to learn and use current and new software
• Must be proficient with the current Microsoft Office Suite and the ability to learn and utilize different software<