Customer Service Representative

Description

Work Week: Monday – Friday

Hours: 7:00 am – 4:00 pm. Additional overtime may be required. 

Benefits: 

• Medical, Dental, and Vision Insurance
• 401k Retirement plan
• Eligible to start with up to 15 days of PTO.
• 9 Paid Holidays
• Eligible for insurance after 30 days of employment 
• Employer-paid short-term and long-term disability insurance 

Key Duties: 

• Deliver superior service by identifying and resolving problems and issues.
• Maintain a working knowledge of our products, services, and promotions. 
• Identify opportunities to upsell or solve customers’ problems. 
• Be customer-centric by always being polite and professional.
• Provide cohesive support to the sales & marketing team.
• Operate effectively in a cross-functional team environment.
• Provide value to internal and external customers.
• Create and pursue a self-development plan.
• Ensure a positive customer experience

.Job Requirements: 

• Communication, both oral and written. 
• Critical Evaluation and problem-solving skills. 
• Relationship Management. 
• Ethical Practice.  
• Excellent phone skills. 
• Attention to detail. 
• Reliable attendance. 
• Proven leadership aptitude. 
• Desire to grow professionally.

Education and Experience 

Required:

• High school diploma or equivalent 
• 1-3 years of sales support/customer service experience  
• Microsoft Office, Typing, Computer Skills experience. 

Preferred: 

• 3+ years in a customer service or inside sales role 
• Familiarity with building products or the fencing industry 
• Experience working within a cross-functional team. 
• Associate or bachelor’s degree