Personal Banker

Who are we?

For over 160 years, C&N has been committed to creating value through lifelong relationships with our customers, communities, shareholders, and teammates. What sets us apart from other banks is our unwavering dedication to embodying our values of teamwork, excellence, respect, responsibility & accountability, integrity, and having fun in everything we do, daily.

From partnering closely with our customers and guiding them toward their life aspirations to supporting our local communities through our many initiatives, including “Giving Back, Giving Together,” to making the best decisions for the long-term interests of our shareholders, C&N is committed to being the only financial institution that our customers will ever need.

At the heart of what we do are our employees! C&N is a team of passionate, imaginative professionals dedicated to making a positive difference. We believe in fostering a culture where every employee thrives. Join us to be part of a team that values innovation, collaboration, and excellence, where your career aspirations are supported, and your talents are appreciated.

Who are you?

You’re a customer-focused professional with a passion for building relationships and helping people achieve their financial goals. As a Personal Banker, you’ll be the go-to partner for clients—opening accounts, assisting with loans, and connecting customers to the right products and services. You’ll play a key role in enhancing customer retention, supporting business development, and ensuring every client interaction reflects C&N’s commitment to service excellence.

You’re detail-oriented, a strong communicator, and comfortable working in a fast-paced environment where multitasking is key. If you’re ready to combine customer service expertise with financial knowledge, this role may be the perfect fit.

You will be responsible for:

1. Strengthening relationships and business development by opening personal and business accounts, enrolling clients in digital banking tools, and ensuring a positive onboarding experience.

2. Identifying customer needs through conversations, offering tailored product recommendations, and referring clients to specialists when appropriate.

3. Supporting lending functions by analyzing customer needs, originating consumer loans or home equity applications, and ensuring compliant loan documentation.

4. Performing teller and branch operations as needed, including handling deposits, withdrawals, wires, and debit card issuance.

5. Maintaining a well-rounded knowledge of C&N’s full product suite, including deposit, loan, and digital banking solutions.

6. Promoting community engagement by supporting local business development efforts and representing C&N in the community.

7. Ensuring compliance with policies, procedures, and regulatory standards in all customer interactions.

Requirements:

Education & Experience – You will need a high school diploma or general education degree (GED) AND 2-4 years previous related experience in a customer service setting, preferably in a banking environment OR an equivalent combination of education and experience.

Recommended Certifications – NMLS  (within 1 year of employment)

Skills – You should possess well-developed abilities and a proven track record in the following areas:

• Ability to multitask and manage competing priorities effectively

• Strong attention to detail with a focus on accuracy

• Excellent communication skills (verbal, written, and interpersonal)

• Solid technical skills, including comfort with banking systems and digital tools

• Active listening and customer service mindset

Key Competencies – The combination of skills, behaviors, and attributes required to perform effectively in a role and achieve organizational goals include:

• Business Insight: Understands business operations, market trends, and applies knowledge to drive results.
• Customer Focus: Delivers tailored solutions, exceeds expectations, and builds strong customer relationships.
• Interpersonal Savvy: Builds positive relationships across levels, functions, and cultures with diplomacy and tact.
• Instills Trust: Maintains integrity, follows through on commitments, and earns credibil