Senior Business Systems Analyst

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. 

Join us and play your part in something special!

As a Senior Business Systems Analyst for our Personal Lines Underwriting Platform, you will play a pivotal role in supporting and enhancing our applications within a Scaled Agile Framework (SAFe) environment. You will bridge the gap between business needs and technical solutions, translating requirements gathered by business analysts into actionable technical specifications. This position requires close collaboration with product owners, engineers, and business analysts to deliver impactful solutions aligned with our organizational goals.

In this role, your expertise in API enablement, data mapping, SQL, and data transfer formats like XML and JSON will be essential for ensuring feature rich systems and seamless integrations. Your deep understanding of IT processes and tools will help drive risk mitigation, opportunity identification, and the delivery of high-value solutions.

Responsibilities

• Translate business requirements into technical specifications.
• Participate in sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• Analyze existing systems to identify areas for improvement and optimization.
• Create technical diagrams (sequence, context, etc.) based on business workflows and data flows using appropriate tools and techniques.
• Contribute to the design of new systems and features, ensuring alignment with business objectives and architectural principles.
• Make system configuration changes to support insurance product updates and enhancements.
• Assist with technical triage of application issues identified by end-users or system monitors.
• Assist in API contract definition.
• Assist with API partner onboarding, triage of issues, and support.
• Develop a strong understanding of data structures and relationships.
• Create data mapping specifications and technical user stories.
• Create and maintain comprehensive system documentation and technical training materials.
• Communicate effectively with technical and non-technical audiences.
• Occasionally required to work late evening and weekends as needed.
• Up to 10% travel as needed.

Education

• Bachelor’s degree in Computer Science, Information Systems, other related field or equivalent work experience, including military experience

Certification

• Insurance certifications or affiliation with industry group a plus
• Guidewire Policy Center certification(s) a plus

Work Experience

• 5+ years of experience as a Business Systems Analyst or a similar role.

Skillset

• Strong understanding of software development methodologies, practices, and processes.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work independently and as part of a team.
• Experience with Agile project management tools (e.g., Jira, Confluence).
• Experience defining and interacting with APIs using tools like postman or openAPI.
• Experience writing SQL queries to extract and analyze data from relational databases.

US Work Authorization

• US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Who we are: 

Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world. 

 

We’re all about people | We win together | We strive for better 

 

We enjoy the everyday | We think further 

 

What’s in it for you: 

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.  

• We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ ne