Field Service Planning Manager

Who are we?

Technical Safety Services (TSS) is a leading laboratory service provider with locations across the United States. Our customers include leading life sciences and healthcare companies and renowned research institutions. We are rapidly growing and looking for additional passionate and talented employees to join our team and partner with TSS’ customers who are doing dramatic work focused on improving the human condition.

TSS ensures the equipment our customers use to keep their employees and products safe is in full working order. We are the leading provider in the country of testing and certification services for cleanrooms, fume hoods, biological safety cabinets, and other controlled environment equipment. Working at our customers facilities, TSS employees are key enablers – helping ensure safety, accuracy, and compliance in some of the leading laboratories in the United States.

How will you make an impact?

The Field Service Planning Manager is a key leader and contributor that oversees a team of Field Service Planning Coordinators that manage the day-to-day scheduling functions of their assigned regions, which includes all field service planning activities, technical oversight, and general customer workflow. You not only lead a team, but also directly plan, schedule, direct, and coordinate activities of service technicians engaged in providing testing, certification, and related suites of services. The Field Service Planning Manager reports to the Field Service Planning Director. 

 What will you do?

• Lead and ensure the productivity of a team of Field Service Planning Coordinators across multiple geographies, including facilitating daily scheduling department morning and afternoon meetings.
• Lead the interviewing, hiring, training, and performance management of the assigned team of Field Service Planning Coordinators
• Manage daily scheduling activities for assigned regions, oversee technician routing optimization, and revenue targets.
• Negotiate and plan project scope.
• Provide support to the Regional Manager and other internal customers as needed.
• Manage database and track due and overdue service lists and update service contracts.
• Serve as customer liaison with assigned regional clients.
• Other duties as assigned.

How will you get rewarded?

Compensation and Benefits

• Salary range of $65,000- $87,000 annually
  (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with industry data.)
• Medical, vision, and dental insurance
• 401(k) plan with a company matching contribution
• Long-term disability, short-term disability, and life insurance
• Competitive Paid Time Off (PTO) and company paid holidays 

How will you get here?

Education and Experience

• Requires a High School Diploma or equivalent, with a bachelor’s degree preferred.
• Requires 2+ years of relevant experience, with people management experience preferred.
• A combination of education, training and related experience may meet requirements.

Knowledge, Skills, and Abilities

• Excellent customer service and relationship building skills.
• Strong troubleshooting and problem-solving skills with the ability to continually learn new services.
• Highly effective verbal and written communication