Provider Enrollment Team Lead

R1 RCM Inc. is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals and physician practices. Headquartered in Chicago, R1® is a publicly-traded organization with employees throughout the US and international locations.

Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients, patients and each other. With our proven and scalable operating model, we complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.

As a Provider Enrollment Team Lead, a member of the R1 Management Team, you will be responsible for managing business office functions, accuracy, and efficiency while maintaining a customer and patient focus. This role plays an intricate part in providing analytical expertise for the revenue cycle management process while identifying workflow issues and providing solutions. With sharp attention to detail, one would discern client problems and communicate/escalate root cause issues to appropriate parties. This role will be responsible for reporting and analyzing daily, weekly and monthly reporting and KPI metrics providing subject matter expertise to help solve problems and provide solutions.

Responsibilities:

• Assist in establishing and implementing departmental initiatives.

• Develop and coach team members in skills and processes to promote quality.

• Expert knowledge in accounts receivable follow up/team processes and procedures

• Measure and monitor KPI metrics related to AR performance with an emphasis on aging categories

• Prepare, analyze, and provide daily, weekly, and monthly metrics reports on key AR metrics as assigned.

• Support and oversee denial‑based work, including denial analysis, review and follow‑up

• Participate in weekly operations meetings to drive performance excellence.

• Troubleshoot and resolve issues with client concerns with a sense of urgency.

• Establish working relationship with on and offshore counterparts; serve as a liaison between hourly and management staff for training, quality and general questions

• Onboard and educate staff on new process changes.

• Fill in production gaps when needed.

• Other duties as assigned.

Required Qualifications:

• High School Diploma or GED

• Intermediate skill level of Microsoft Word, Excel, PowerPoint and Outlook.

• Expert knowledge in Billing Processes and Provider Enrollment

• Excellent written and verbal communication skills.

• Ability to work well independently and in teams.

• Good project management skills.

• Ability to prioritize, multi-task and work in a fast-paced, high-volume environment.

• Demonstrates strong leadership qualities and good decision-making abilities.

• Positive Attitude.

• Must meet performance standards.

Desired Qualifications:

• Provider enrollment

• Revenue cycle experience

• Medical terminology

For this US-based position, the base pay range is $17.39 - $26.24 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orient