Human Rights and Social Impact Program Manager

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

JLL – Supporting JLL's Technology Client 

JLL is seeking an experienced Human Rights and Social Impact Program Manager to support JLL's Technology Client in advancing responsible sourcing and human rights initiatives across their Global Real Estate and Facilities organization. This role will be instrumental in aligning the client's procurement and supplier management practices with the client's Supply Chain Standards. The successful candidate will serve as a subject matter expert, driving program efficiency, building stakeholder capabilities, and ensuring vendors meet the client's rigorous standards. This is an excellent opportunity for a purpose-driven professional to make meaningful impact within a global organization while working alongside one of the world's most influential technology companies. 

About the Role 

As a Human Rights and Social Impact Program Manager embedded within JLL's Technology Client account team, you will play a critical role in ensuring ethical and responsible sourcing practices across the client's extensive supplier network. You will partner closely with client program leads and internal stakeholders to identify, address, and resolve human rights and social impact matters while building long-term vendor capabilities. 

Key Responsibilities 

• Process Development & Alignment: Create and drive efficient processes and systems to align the client's procurement and supplier management with the client’s Supply Chain Standards 

• End-to-End Program Management: Partner with client Program lead(s) on comprehensive management of human rights and responsible sourcing matters across the client's supplier base, driving resolution of identified issues 

• Capability Building: Build vendor managers' and vendors' capabilities to meet JLL's Technology Client's standards and the client's expectations 

• Stakeholder Education: Ensure vendors, buyers, and vendor managers understand the cleint’s Supply Chain Standards; develop and advise relevant stakeholders on key human rights and social impact issues affecting the client's sourcing plans and processes 

• RFP Support: Own reviewing and addressing buyer team or prospective vendor questions related to human rights on the client's RFP questionnaire(s) 

• Continuous Improvement: Propose, develop, and track to completion any improvements identified through RFP and contracting stages addressing responsible sourcing themes 

• Audit Coordination: Drive coordination of supplier inspections or audits, ensuring timely and successful completion of all planned activities 

• Remediation Support: Support the Program's management of any remediation efforts in coordination with JLL's Technology Client's internal teams 

• Supplier Engagement: Communicate directly with suppliers to support them on responsible sourcing issues and/or client-led training or audit programs 

Required Qualifications & Competencies 

• Proven ability to deliver results by working cross-functionally within large, matrixed organizations 

• Strong program managem