Sr. Implementation Manager

Company Description

Privia Health™ is a national physician platform transforming the healthcare delivery experience. We provide tailored solutions for physicians and providers, creating value and securing their future. Through high-performance physician groups, accountable care organizations, and population health management programs, Privia works in partnership with health plans, health systems, and employers to better align reimbursements to quality and outcomes.

Job Description

Title/Position: Senior Implementation Manager

Employment Type: FTE

Exemption Status: Exempt

Location: NC/OH

Travel: 50%

The Senior Implementation Manager is a key member of the Implementation team. This role oversees and drives Privia’s process in launching top doctors into our high performance network. The Senior Implementation Manager is the primary point of contact, project manager, and trainer during the launch and implementation of providers into our medical group and manages. The Senior Implementation Manager may also lead, manage and mentor junior team members. 

Primary Job Duties: 

• Partner with and launch providers into Privia Medical Group
• Provide project management, training, and support throughout the implementation and go-live of physician practices on our electronic medical record and practice management / billing platform 
• Set practices up for long-term success with cost savings and population health strategies
• Lead and coordinate activity between the practice and the rest of the Privia teams, including Finance, IT, Revenue Cycle, and Credentialing teams
• Train physicians, providers, and office staff on Privia’s processes, technologies, and EHR system
• Manage a detailed project plan and communicate status to the client and Privia management team
• Serve as an escalation point Escalation & leadership communication
• Manage multiple projects at once
• Manage change and client expectations effectively and independently
• Lead market based and national projects to improve workflows and operations for our care centers and internal teams
• Help expand key strategic business units as needed (i.e., ancillaries, other Privia Service Lines, etc)
• Mentor and and in some cases directly manage more junior team members
• Establish aggressive timelines and confront critical-path items and deadlines
• Willingness to travel to customers in new markets as Privia expands nationally

Qualifications

• Bachelor's degree required
• 5+ years experience with practice management or EHR implementation and training
• Technical project management in a healthcare setting is preferred
• Experience in hospital or physician office setting including knowledge of physician office workflow and processes.
• Experience managing and/or leading team members
• Experience with change management strategies & tactics
• Experience with project management tools
• Knowledgeable about extended medical terminology
• Ability to work with different levels of clinical personnel including providers
• Must comply with HIPAA rules and regulations 

• Interpersonal Skills & Attributes:

• Excellent communication and client facing skills
• Ability to work in a very fast-paced and changing work environment
• Extensive project coordination experience
• Process oriented with the ability to drive a project to completion
• Conflict management skills
• Problem solving skills with a proven track record
• Collaborative, customer-focused and able to create visible value
• Attention to detail
• Ability to work independently and as a team member
• Self-directed and resourceful
• Excellent organizational skills
• Technical aptitude
• Team approach to working with others, ability to perform a variety of duties within any work-day and organizational skills from planning to execution of tasks and projects

Additional Information

All your information will be kept confidential according to EEO guidelines.

Technical Requirements (for remote workers):

In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.bing.com/search?q=speedtest. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with