Lead Supervisor I

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Selling and Service

• Understands organizational objectives and makes decisions in partnership with the Store Manager and
  Assistant Store Manager(s)that align with Company priorities and values
• Endorses, models and develops team to deliver Coach’s Selling and Service expectations
• Enforces sales strategies, initiatives and growth across all categories
• Works with Store Manager and/or Assistant Store Manager to flex store business strategies and personal selling
  techniques to contribute to overall store and financial results
• Maximizes floor supervisor role to deliver strong metrics and results driven through team selling and selling to multiple customers
• Sales/productivity goals: communicates goals for the team in partnership with the Store Manager and/or
  Associate Manager(s), tracks store’s performance at all times and achieves sales through team
• Productivity Management: holds sales team accountable for personal productivity
• Takes ownership and commitment for delivering results; actively aware of personal and store metrics and
  achieves goals
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going
  productive relationships with customers
• Develops a clienteling strategy in partnership with the Store Manager and Associate Manager(s); implements and monitors strategy over time to achieve business goals and objectives in partnership with the Store Manager and Associate Manager(s)
• Understands changes in local market with potential impact on business performance and supports the
  execution of local sales strategies and tactics
• Builds credibility and trust as a personal fashion advisor to both team and customers by communicating
  fashion awareness and trends in the marketplace
• Creates positive impressions with store team and customers by bringing best self to work through elevated,
  sophisticated, appropriate business attire consistent with Coach’s guide to style
• Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives)
• Coaches team on how to incorporate trends into their selling experience with customers
• Influences customer’s purchase decisions by balancing patience and assertiveness
• Sensitive to customer and team’s needs and tailors approach by reading cues
• Resolves customer problems and meets customer needs in a timely manner through solution-oriented and
  forward thinking and partners with the Store Manager and/or District Manager when appropriate
• Encourages team to build long-term relationships with customers to drive business
• Develops both self and individual product knowledge skills and remains aware of current collections
• Works with the Store Manager and/or Associate Manager to protect and drive the needs of the business at all times
• Understands the positive sales impact staffing has on the business; recruits accordingly
• Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilizing Company tools
• Ensures all daily tasks are completed without negatively impacting service of Coach standards

Workplace and Environment

• Creates enthusiasm and positivity for a shared vision and mission
• Leads by example
• Demonstrates confidence when leading the team and managing the store
• Takes initiative; has a high level of ownership and accountability for results of self and others
• Approaches challenges in direct and timely manner and partners with the Store Manager and/or Associate
  Manager(s)
• Builds trusting relationships with peers and team
• Acts as advocate for the team and Brand
• Is adaptable and flexible to change
• Switches gears based on the needs of the business both seamlessly and pro-actively
• Welcomes feedback and adapts behaviors as appropriate
• Maintains a calm and professional demeanor at all times
• Fosters an environment of teamwork and collaboration
• Creates short and long-term strategies to achieve personal metrics and pe