Operations Center Operator 1

We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signaling and digital mobility solutions. Joining us means joining a truly global community of more than 75,000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.

 

Join us as Alstom, and you’ll be looking at a career-defining role based in New York.

Hourly rate: $28.84

 

To provide first rate customer service support to the public on the trains and in the stations, through real time operation of the Automatic Train Control (ATC), power distribution and communications systems.  This position is responsible for the day to day support of customer service through effective communications, maintenance of balanced headway’s, buildups and reductions; effective utilization of emergency and failure management strategies; support of maintenance through efficient implementation of the Work Authorization Procedures and clearances; and any other support which affects or could affect customer service.

 

Duties and Responsibilities:

• Through effective communication provides accurate information to all customers, support personnel and emergency services regarding all aspects of customer service, emergencies or critical events and special conditions which may exist throughout the AirTrain system.
• Support all revenue activities in accordance with the applicable service plan, to include: service levels, radio communications, monitoring applicable CCTV systems, spare train utilization, troubleshooting, testing and any other functions which affect or could affect the delivery of customer service.
• Through interaction with ATC, SCADA and communication systems, implements and/or coordinates contingency plans to include the necessary strategies as defined by the supervisor during service disruptions and emergencies to minimize delays and inconvenience to the customer.
• Through interaction with the ATC system, manages the assembly of rail vehicle consists and ensures that the scheduled trains are correctly configured and available for movement into customer service.
• Is responsible for the power configuration through interaction with the SCADA system for normal service, or maintenance and emergencies activities.
• Implements and/or coordinates the safe and efficient execution of work ATP through use of areas, work permits, occupancy permits and clearances in accordance with existing rules and procedures.
• Maintains accurate and complete documentation of all activities on the AirTrain system as identified in the Operations Center manual.  Through use of shift logbooks
• Takes part in training, re-training and examinations as required by the Operations Center qualification program.
• Works within defined policies and procedures regarding both in normal and emergency operations
• Through interaction with the communications and CCTV systems, monitors platforms, stations, intrusion alarms, customer activity and any other system which affects customer service.
• Maybe required to perform coverage for short term supervisor vacancy.
• Works variable hours and shifts.  Performs other related duties as required.

 

Note:   

This job description should not be construed to imply that these requirements are the only duties, responsibilities, and qualifications for this job.  Incumbents may be required to follow any additional related instructions, acquire related job skills, and perform other related work as operational requirements de