Business Systems Analyst 1/Business Systems Analyst 2/Business Systems Analyst 3

BHE GT&S has an exciting opportunity as a Business Systems Analyst 1, Business Systems Analyst 2 or Business Systems Analyst 3 at our headquarters in Glen Allen, VA.  

• Provide daily support for a designated application or suite of related applications, collaborating closely with technical and business analysts to ensure optimal performance and user satisfaction.
• Ensure timely and accurate resolution of internal and external customer inquiries, requests, and issues through effective coordination and communication.
• Perform daily application operations including management of internal and external user accounts, ensuring secure and efficient access.
• Develop, manage, and enhance digital forms and workflows using Adobe Sign, Microsoft Forms, and other relevant platforms to support business processes and user engagement.
• Publish relevant information, notices, and documentation to a public-facing website, ensuring accuracy, clarity, and compliance with organizational and regulatory standards.
• Analyze application issues and recommend system changes, supported by detailed written documentation.
• Develop, revise, and execute test plans of low to moderate complexity, ensuring thorough validation and identifying potential impacts.
• Demonstrate strong verbal, written, and presentation communication skills to effectively convey technical and business information.
• Exhibit interpersonal understanding and professionalism in interactions with team members, stakeholders, and customers.
• Establish and maintain a high level of customer trust through consistent support and reliable service delivery.
• Provide backup support to team members as needed, ensuring continuity of operations and coverage during absences or peak workloads.
• Perform additional responsibilities as assigned, demonstrating flexibility and commitment to team objectives.

Business Systems Analyst 1

0-2+ years directly related experience.
Staffed by beginners who have a basic understanding of business systems and industry requirements. 
Demonstrated competency in verbal communications, written communications, and interpersonal understanding.
Ability to establish and maintain a high level of customer trust.
Ability to establish and maintain confidence in the Information Technology's teams' knowledge of, and concern for, the customer's business needs.
Ability to manage work and perform varied duties simultaneously.
Ability to analyze problems and think logically.
Achievement orientation.
Flexibility.
Self-starter.
Ability to maintain self-control.
Business system orientation.

Business Systems Analyst 2

3+ years directly related experience.
Demonstrated competency in verbal communications, written communications, and interpersonal understanding.
Demonstrated ability to research and understand customer issues.
Demonstrated ability to establish and maintain a high level of customer trust.
Demonstrated ability to establish and maintain a high level of confidence in the Information Technology team's knowledge of, and concern for, the customer's business needs.
Demonstrated organization and planning skills, including ability to handle multiple deadlines and associated pressures, and ability to manage work.
Demonstrated competency in analytical and logical thinking.
Demonstrated ability to identify and solve problems.
Demonstrated ability to create a network of relevant individuals to solve operational problems.
Demonstrated ability to achieve results through others.
Experience in the adaptation to, and the application of, rapidly changing technology to business needs.
Achievement orientation.
Business systems orientation.
Concern for quality.
Flexibility.
Self-starter.
Ability to maintain self-control.

Education
Bachelor (Typically four years of related, progressive work experience would be needed for candidates applying for this position who do not possess a bachelor's degree.)

Preferred Degree
Business, Computer Engineering, Computer Science, Information Systems, Mathematics

Employees must be able to perform the essential functions of the position, with or without an accommodation.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Position descriptions are developed as guides for the employees of BHE GT&S. The management team of BHE GT&S reserves the right to modify job responsibilities and position requirements to meet the corporate business goals and needs.

Business Systems Analyst 3

5+ years directly related experience.
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