Financial Aid Counselor, Associate

Job Summary/Basic Function:

Provide service to students and families by guiding them through the aid application process, handling professional judgement decisions, and perform job functions related to those services.

Department Overview:

The Financial Aid Counselor at Boise State University will work within a collaborative, supportive, team environment to administer various financial aid programs within regulatory requirements and counsel students, parents, faculty and staff to support access to various student aid programs.

Level Scope:

Entry-level professional with limited or no prior experience to contribute on a project or work team. Incumbent learns to use professional concepts to resolve problems of limited scope and complexity under close supervision while achieving day-to-day objectives. Works on developmental assignments that are initially routine in nature, requiring limited judgment and decision making. This level is typically focused on self-development. Requires theoretical knowledge through specific education and training.

Essential Functions:

60% of Time the Financial Aid Counselor, Associate must:

• Advise and counsel students and families on the financial aid process and special circumstances for individual applicants
• Advise on student loan consolidation and loan repayment options
• Process financial aid requests
• Participate in outreach activities
• Evaluate and review financial aid awards, process documents, respond to student requests
• Remain current in knowledge and understanding of regulations and technology changes

35% of Time the Financial Aid Counselor, Associate will perform: 

• Financial Aid Counseling
  • Conduct financial aid counseling directly with students, parents, faculty and staff to understand their financial aid eligibility, navigate the various processes, and answer questions via a multi-line system, e-mail and in person.
• Interaction with Technology
  • Understand and use technology systems including but not limited to: Common Origination and Disbursement, National Student Loan Data System, FAAccess to CPS online, EdConnect, Electronic Loan Management (ELM), PS Campus Solutions, Perceptive Content, etc.
  • In collaboration with the Systems team, assist in testing of enterprise resource management systems setup, upgrades and modifications.
• Outreach Activities
  • Develop and present informational financial aid programs and community outreach events to local high school students, families and various other groups.
• Supervision/team management
  • Provide training, direction, feedback, and evaluations to direct reports (if assigned) and/or leading a project team in collaboration with supervisor (N)

5% of Time the Financial Aid Counselor, Associate will perform other duties as assigned.

Knowledge, Skills, Abilities:

• Decision making skills
• Attention to detail
• Ability to work independently or in a group
• Strong communication skills

Minimum Qualifications:

Bachelor’s degree or relevant experience

Salary and Benefits: $49,732.80 annually. Boise State University provides a best-in-class benefits package, including (but not limited to):

• 12 paid holidays AND the University is closed between Christmas and New Year's (requires use of 3 vacation days)
• Between 12-24 annual paid vacation days for full-time Professional and Classified staff depending on position type and years of service
• 10.76% University contribution to your ORP retirement fund (Professional and Faculty employees)
• 11.96% University contribution to your PERSI retirement fund (Classified employees)
• Excellent medical, dental and other health-related insurance coverages

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  Boise State University

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