Payer Strategic Account Manager

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, J.P. Morgan Chase, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, William K Warren Foundation, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

We are looking for a Payer Strategic Account Manager to join our team to manage Spring Health’s largest health plan customers. 

POSITION LOCATION: Remote

What you’ll be doing:

• Serve as relationship owner, product expert, and mental health advocate for a book of business made up of Spring Health’s largest health plan customers
• Develop and maintain positive working relationships with health plan leaders as a trusted advisor 
• Quickly secure strong alliance with core internal partners across product, clinical, data science, operations, legal/compliance, and finance to advocate for health plan customers
• Closely monitor performance metrics to ensure Spring Health follows through on all contractual commitments and service delivery
• Consistently demonstrate Spring Health’s value proposition and link to customer’s defined success criteria and collective goals
• Own the customer lifecycle overseeing implementation, contract upsells, and renewal strategy. This will include:
• Timely action plans
• Engagement campaign ideation, strategy & execution
• Ongoing reporting and insights to deliver data-driven recommendations
• Business review creation and presentation to senior health plan executives and business leaders
• Deliver key customer feedback and spearhead projects cross-functionally to drive process improvements
• Provide sales support and sales enablement as needed
• Drive variable revenue through targeted member engagement strategies
• This position reports to the Head of Customer Success, Health Plans

What we expect from you:

• Bachelor’s degree or higher preferred
• A deep passion to transform the U.S. healthcare system, especially mental health
• 10+ years of experience in account management/sales/customer success/healthcare management 
• Experience managing health plan relationships is highly preferred 
• Outstanding communication skills with a thoughtful and collaborative approach
• High integrity, organizational skills, and attention to detail
• Ability to thrive in a fast-paced and high-pressure environment
• Desire to question, probe, and/or challenge partners in order to ensure their ultimate needs are met
• Proven track record of portfolio retention and growth 
• Ability to reconcile data from multiple sources to continually drive value
• Willing and able to travel as necessary (approx. 15-20%)

What success looks like in this role:

• Customer Retention and Renewal Rate: High retention and renewal rates, aiming to meet or exceed contractual renewal rates.
• Customer Satisfaction and Engagement Score: A high customer satisfaction score, ideally improving or maintaining scores over time.
• Revenue Growth and Upsell Rate: Meet or exceed upsell and expansion goals set by the company.<