Assistant Manager: Product Sales & Services - Salary

 

Create Your Experience of a Lifetime!

 

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

 

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

 

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
   

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

 

Job Summary: 

The Product Sales and Services (PSS) Assistant Manager– will lead the PSS team and be responsible for executing the PSS strategy through workforce management and strong operational excellence in the following areas but not limited to: ski and snowboard school lesson sales, ticketing, season pass sales and outdoor ticket operations.  The Assistant Manager will be held accountable for delivering an “Experience of Lifetime” for our employees and guests, which will drive Vail Resorts growth and profitability around the world.

 

Job Specifications: 

  

• Starting Wage: $52,000.00 - $57,000.00  
• Employment Type: Year Round  
• Shift Type: Full Time hours available 
• Minimum Age: At least 18 years of age  
• Housing Availability: No  

 

 

Job Responsibilities

• Product Sales Management – Fully understand Ticket and Season Pass product offerings, Ski & Snowboard School (Adult, Children and Private lines of business), and fulfillment processes in order to provide guidance to staff and guests; ensure all appropriate products are accurate and available for sale at Park City Mountain.
• Employee Management – Hire, train and schedule staff; set goals and expectations of each position; coach and discipline when needed; conduct mid-season and end-of-season evaluations.  Provide on-going feedback, coaching and development for employees to ensure their success.
• Team Development – Cultivate cohesive team to manage locations and staff; ensure consistent performance development and utilize all evaluation tools. Provide guidance and development for all employees to ensure their success.
• Financial Management – Monitor labor budget utilizing daily labor reports.  Create staff schedule based on current budget, advanced reservations, historical data and forecasted volumes.  Understand department budget.
• Sales and Audit Procedures– Comply with Vail Resorts policies with credit card handling, audit, opening/closing, and all other sales transactions.  Conduct all transactions utilizing proper PSS procedures.  Train staff accordingly.
• Guest Service – Anticipate and exceed guest expectations and provide all guests with an Experience of a Lifetime. Assist with monitoring Guest Experience (GX) feedback and follow up as necessary. Have high proficiency in Park City offerings; resolve guest complaints and inquiries in a timely manner.
• Appropriately utilize Vail Resorts’ Systems, not limited to, Guest Connect, Workday, SuccessFactors, Coupa, Sharepoint, The Lift; immediately repo