Loan Processor III (2nd Mortgages/Home Equity)

Space Coast Credit Union (SCCU), the 3rd largest credit union in Florida, is looking for a Loan Processor III (2nd Mortgages/Home Equity) to join our ONESCCU team at our Miramar Operations Center! SCCU has been in business for over 70 years, has over 8 billion dollars in assets and WE ARE GROWING!

Our Members are our top priority and we stand behind our Brand Promise: Honest People, Trusted Products, Time Valued. We offer a rich benefits package and career advancement opportunities.

SCCU Team Member Benefits:

• ONESCCU annual bonus available!
• Hybrid Work Schedule with 2 days in office required
• Medical, Dental & Vision Insurance
• HSA (Health Savings Account) with SCCU matching contribution
• SCCU Paid Long Term and Short Term Disability coverage
• SCCU Paid Term Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off
• 401(K) Pre-Tax Savings Plan with SCCU match- 100% of the first 5% of employee contributions
• Tuition Reimbursement Program after 1 year of service

SCCU Team Member financial discounts & perks (save money every month!):

• Loan Discounts - Mortgage, 2nd Mortgage, Auto, Motorcycle, Boat, etc. / GAP coverage at half price
• Fixed low-rate credit card- 5.99%, if approved
• FREE Identify Theft Protection!
• No fee SCCU accounts

Position Summary 

The Loan Processor III as a representative of SCCU and provides exceptional quality service for members; to prepare/transmit all approved Home Equity and HELOC loans originated through the Express Services function and ensure a timely closing in order to exceed member expectations; to support all sales efforts of the Express Services staff. Ensure loans conform to regulatory requirements.

Loan Processor III Salary Range:

$23.36 - $25.50 per hour

Loan Processor III Duties & Responsibilities:

• Prepares the loan for closing and ensures all closing documents are correct and accurate and are in compliance with government and credit union regulations.
• Ensures that loan approval stipulations are met prior to loan closing, and that third party requests are transmitted and received in order to meet established time standards.
• Resolves member problems, obtains information, researches records, follows up on details, assesses member needs timely and efficiently and reports the results to the inquiring party to develop and sustain profitable member relationship.
• Orders documentation from the borrower, or external sources that are needed, to facilitate a loan decision, including income and asset documentation, appraisals, title work, etc.
• Review asset documentation to insure assets are sourced and seasoned per program guidelines and the borrower has sufficient funds to close the transaction
• Review appraisal and insure it meets loan guidelines and compliance.
• Boards completed loans and disburses funds to member and/or creditors as necessary.
• Answer incoming calls, assist applicants with questions about loan files in process; or re-direct the caller to appropriate staff in other areas of department or the Credit Union.
• Maintain up to date knowledge and adheres to all regulations, policies, procedures and standards that pertain to this position.
• Capable of handling a pipeline of 30-50 loan files, with an average processing time to approval that meets current department goals.
• Communicate with borrower regarding documentation required, file progress, closing arrangements, etc,
• Adheres to established productivity and loan quality standards to meet quality service standards.
• Supports the sales efforts of all Express Services team members by providing the member with appropriate product and service materials in order to enhance the overall SCCU cooperative/member relationship.
• Attendance and punctuality are essential functions of this job.
• Consistently demonstrates a courteous, tactful and professional approach in dealing with members and internal customers in accordance with established customer service standards. Demonstrates concern and respect for others in all interactions, and inspires their confidence and trust.
• Demonstrates effective face-to-face communications, and telephone interactions, in accordance with established customer service standards. Articulates ideas, including written communications in a clear, concise, and grammatically correct manner.
• Modifies personal style or approach in order to adjust to changing environments and re