Customer Data Specialist Intern

Are you a highly-motivated individual with an analytical mindset? Are you well-versed in common data transformation techniques? Do you enjoy working with data to create impactful solutions for end-users? Are you looking to make a splash as part of a small but growing team? If you answered “Yes'' to all those questions, then we’re looking for you!

The Customer Data Specialist Intern plays a key role on the Customer Success team, otherwise known as FMX’s secret weapon. We stand out in the industry due to our world-class customer support, which has earned us a 98% customer satisfaction rating! Customer Data Specialists are meticulous in their work and are passionate about delivering top-notch results. In this role, you’ll manage customer data migration projects, create effective reporting solutions for our customers, and implement R&D features into the FMX application. You’ll be expected to take initiative, meet project deadlines, and provide timely responses to customer inquiries. You'll be working in a fast-paced, high-energy, and collaborative environment, where you'll be expected to show up every day and impact the strategy and culture of the company in a positive way.

You can expect to dedicate 85% of your time to data migrations, 10% updating commissioned reports, and 5% configuring integrations and R&D features for customers. Customer Data Specialist interns are expected to work anywhere from 5 to 15 hours per week.

Responsibilities:

● Coordinate and lead data review meetings with onboarding customers

● Manage customer data migration projects from start to finish using FMX’s standard ETL processes

● Build and maintain reporting solutions for customers using business intelligence software

● Meet with customers to ensure their data and reporting requirements are being met

● Configure R&D features and integrations for customers using established documentation as a guide

● Adhere to project priority procedures and completion deadlines

● Support the implementation and retention teams with any data, reporting, or R&D-related questions or issues

● Develop internal and custom-facing documentation

● Establish, maintain, and continuously increase client satisfaction through professional and courteous service

● Work closely with the Customer Support management team to identify new ways to streamline processes and improve workflow

Requirements

Tech Stack:

● FMX (We love our own product!)

● Microsoft Excel

● Microsoft Power BI

● Sisense

● Flatfile

● Google Colab

● Python

● Typeform

● Airtable

Preferred Experience & Qualities:

● Working towards BS degree in data science, business analytics, applied mathematics or 1 year of experience in a related role

● Possess advanced Microsoft Excel skills

● Familiar with standard data cleansing and ETL processes; hands-on experience is a major plus

● Working knowledge of business intelligence tools and understand data visualization best practices

● Moderate knowledge of REST APIs

● Proven experience working in a deadline-driven environment with great results

● You take pride in your work; quality is of the utmost importance

● Exhibit exceptional written and verbal communication skills

● Demonstrate a high attention to detail and excellent time management/organizational skills

● Enjoy experimenting with new technologies and processes

● Maintain a high-level of customer satisfaction through professional and courteous service

● Innovative mind and can use your creativity to create impactful solutions for end-users

● Self-motivated and able to thrive in a fast-paced, competitive environment

● You embody our core pillars: We value our work ethic, we are disciplined in our processes and responsibilities, we are coachable and seek out constructive criticism, we value results and are performance-driven, we treat each other and everyone we meet with respect and integrity.

The hiring process for this role:

• Apply! Submit your resume and answers to the application questions below via the Workable portal.
• Phone screen with HR: A 30-minute conversation to review your background and experiences, discuss the culture at FMX, and ensure that you understand the general expectations for the role. Also, a great time for you to ask questions about compensation, benefits, etc.
• Hiring manager conversation: A 60-minute conversation with the Director of Customer Success. Be prepared to discuss yo