Associate Director, Technology Product Management

As part of the Wolters Kluwer Health Clinical Effectiveness team, the Associate Director, Technology Product Management, role for Medi-Span will govern assigned areas of the Medi-Span Product Management strategy ensuring all product delivery and activities are part of the much broader and long-term strategic plan that looks to deliver on short and long-term revenue targets.

This role focuses on outbound Product Management, where you'll dive deep into your product areas to shape and promote solutions that delight customers and drive business growth. A strong understanding of the commercial healthcare market — with a primary focus on payers/PBMs, digital health technology (DHT) companies, and life sciences — is essential. The role also engages with adjacent sub-segments such as retail pharmacies, pharmacy integrators, wholesalers, and healthcare consultants. We recognize that candidates may bring depth in some areas more than others and value diverse experiences across this evolving landscape.

Wolters Kluwer Health is an established, fast-growing, and innovation-driven healthcare information technology company that delivers trusted clinical technology and evidence-based solutions to support decision-making and improve outcomes across the healthcare ecosystem. Our flagship products include UpToDate, UpToDate Lexidrug, UpToDate Patient Engagement, and Medi-Span.

This role follows a hybrid model, offering the flexibility to work remotely while staying connected with your team. We ask that you join your colleagues 8 days per month, either at a Wolters Kluwer office or during internal/external team events.

Our key office locations include Waltham (MA), Indianapolis (IN), Chicago (IL), New York City (NY), Madison (WI), and Philadelphia (PA).

Preferred location: Indianapolis, IN, office but are open to any office in a Hybrid capacity

ESSENTIAL DUTIES AND KEY RESPONSIBILITIES

• Develop a knowledge of Medi-Span’s customer profiles — with a focus on commercial healthcare segments such as payers/PBMs, digital health technology (DHT) companies, and life sciences — as well as market ownership, competitive landscape, and market trends to evaluate opportunities for more wallet growth, increased market share, and expansion into logical adjacencies.

• Formulate the strategy for the given areas of products and services, ensuring the roadmap supports the Medi-Span business growth including optimizing current product offerings, using new product opportunities to enhance existing offerings, evaluating options for new solutions for customers, and operationalizing those.

• Collaborate with and influence key stakeholders, including executive leadership, to align on product strategy and drive impactful initiatives.

• Oversee the quality and expediency of discovery, build, and go-to-market activities for assigned areas in Medi-Span by closely collaborating with Engineering, Clinical Content, Product Management, Systems Implementation, Customer Support, Customer Success, Sales, and Marketing.

• Foster an environment that is aligned with innovation, customer relationships, entrepreneurial spirit, and employee engagement.

• Ensure Sales and Customer Experience Teams are prepared to represent the Medi-Span brand and strengthen the relationships with customers so that Medi-Span is reliably perceived as the provider of choice with clear competitive differentiation.

OTHER DUTIES

• Develop the Product Management team by formally sharing current and gained knowledge of the market, competition, and products.

• Support the Product Management team’s professional development through coaching, career support, and assignment of projects that enable individual growth.

• Support Marketing, Sales, and Customer Experience by joining customer calls, attending industry events, and providing input on customer-facing materials.

• Other duties as assigned by manager.

Education:

• Bachelor’s degree in business, computer science, or healthcare or equivalent field preferred.

Required Experience:

• Minimum 10 years leadership experience with healthcare technology products.

• Minimum 5 years hands-on experience taking B2B SaaS and/or on-premise solution ideas from concept through go-to-market launches in a product management role.

• Proven experience positioning healthcare technology products both externally and internally (e.g., Sales Enablement and other GTM support) within commercial healthcare market such as payers/PBMs, digital health, and/or life sciences.

• Minimum 3 years of direct people management experience, including supervisory responsibilities, career development, and coaching.

• Demonstrated success managing prod