Account Director, Retail & Purchase Order Management Services

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.
 

The primary responsibility of the Account Director, Retail & Purchase Order Management Services is to develop DP World’s customer base by identifying, engaging, and onboarding new customers in the retail or similar sectors, with particular focus on PO Management product.

The Account Director will also be responsible for supporting the cross-selling of PO Management services to existing Contract Logistics (CL) and Freight Forwarding (FF) customers, in collaboration with CL and FF field sales teams. Likewise, the Account Director is expected to expand the offer of FF and CL services, to new PO Management customers.

 

KEY ACCOUNTABILITIES

• Identify and target potential customers for PO Management services in North America, with a focus on increasing the account base
• Lead end-to-end sales process: prospecting, qualifying, presenting, negotiating, and closing
• Onboard new customers and ensure a smooth transition to PO Management services
• Develop and execute strategies to cross-sell PO Management services to existing CL and FF customers
• Collaborate with CL and FF sales teams to identify opportunities for offering FF and CL services to PO Management customers
• Collaborate with internal stakeholders including Solution Design & Deployment and IS&S to deliver seamless client onboarding and success
• Build and maintain strong relationships with key stakeholders, including DP World USA operational account management, sales support teams, and industry-vertical teams for cross-selling opportunities
• Develop and maintain strong relationships with key decision-makers at global brands, retailers, and manufacturers across varied verticals
• Monitor and report on sales pipeline, forecasting, and performance against established KPIs.
• Stay informed on industry trends, competitor activities, and regulatory developments in global logistics and supply chain technology.
• Provide regular updates and reports on sales activities, customer engagements, and market trends.

 

QUALIFICATIONS, EXPERIENCE AND SKILLS

• Minimum 8 to 10 years of experience in supply chain or international logistics, with a focus on sales or customer service roles, particularly in Retail Fashion or related verticals
• Bachelor’s degree in Supply Chain, IT or Business preferred
• At least 3 to 5 years of experience specifically in Purchase Order Management sales or execution, with a proven track record of successful new account onboarding
• Excellent communication skills, with a customer-centric approach and a strong ability to collaborate with peers and team members to achieve common goals
• Working knowledge of NEXUS or similar PO management systems is highly desirable
• Proficiency in basic business software (e.g., Microsoft PowerPoint, Word, Excel)
• Strong consultative and strategic selling skills

 

ABOUT DP WORLD

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. 

With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. 

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth an