Advocate (Full-Time, 2nd Shift) - New Hope Community Center (Weekend Availability Required) (61462)

BE THE ANCHOR OF HOPE AND CHANGE AT HOLY CROSS SERVICES

Working at Holy Cross Services is more than a job—it’s a mission.
We’re dedicated to addressing some of our community’s most pressing challenges and are seeking compassionate, purpose-driven individuals to join our team. If you have the heart to help, we encourage you to apply. At Holy Cross, our work is family-focused—and so are our benefits. We offer free health insurance for full-time employees and their family members.

Position Overview:

Entry-level position, which oversees shelter Participants and activities using Evidenced Based and Trauma Informed interventions to facilitate and motivate Participants toward permanent housing and positive change. Supervises Participants throughout the facility to ensure safety and assist with reaching positive program outcomes and supportive services.

Responsibilities

• Practices the Agency’s treatment model, ethics, standards of conduct and procedures.
• Committed to continuing professional growth by reading various forms of Agency or professional literature, attending scheduled Agency orientation, training classes, workshops, and cross training by observing groups and staff.
• Reports all program information to supervisors or assigned persons based on policies and procedures, including Coordinated Entry staff or other program teams to be used for housing and program planning. This will include emotional challenging situations.
•  Responsible for de-escalating participants and guiding persons needing crisis assistance and using training, tools, and sound judgement to minimize challenging or aggressive behaviors.
• Responsible for monitoring medications as prescribed by medical professionals and following medication monitoring policy.
• Responsible for modeling, practicing, supporting, and articulating the Agency’s treatment philosophy to clients, volunteers, donors, and other staff.
• Responsible for supporting the completion, accuracy, and documentation of participants intakes.
• Responsible for communicating agency procedures and expectations, including housing/Shelter expectations to clients.
•  Responsible for positive and professional interactions with participants, coworkers, volunteers, donors and agency partners.
•  Responsible for assisting in providing and documenting referrals to other community services, appropriate for client support and care.
• Assist in providing education, training, and coaching to participants regarding establishing and maintaining permanent housing.
•  Responsible for learning and accurately inputting data into the Homeless Management Information System (HMIS).
• Committed to solving problems with participants and other co-workers to ensure a positive and productive working environment.
• Maintain community relations with key community partnerships including but not limited to law enforcement and community mental health.
• Support the facilitation and document all safety drills/tests and actual incidents, including critical incidents, emergency plan drills or actual events and shift logs or report.
• Performs other duties related to the essential duties of the position and within the individual’s capabilities as assigned by one’s supervisor.

Benefits:

Full-Time Employees Employer-Funded Benefits

• Health Insurance for employees and their family members
• Employee Assistance Program (EAP)
• Public Service Loan Forgiveness (PSLF) eligibility
• Paid Time Off, including: 
  • 10 Paid Holidays
  • All-Purpose Leave (APL)
  • Michigan Earned Sick Time Act (ESTA) Leave
• Short- and Long-Term Disability Insurance
• Life Insurance
• 403(b) Retirement