Lead Advanced Services Engineer

Oracle is a technology leader that’s changing how the world does business – and our Customer Success Services (CSS) team supports over 6,000 companies around the world. We’re looking for a Lead Advanced Services Engineer (ASE) in the Netherlands, to be a key technical leader within the Customer Success Services (CSS) organization.

This role is essential for ensuring efficient service delivery, preventing bottlenecks, and maintaining high levels of customer satisfaction. A strong local technical leader will be key to meeting growing demands and mitigating risks in this fast-evolving environment.

 

What you will do

• Lead the technical delivery for assigned customers, ensuring the highest standards of technical excellence in Oracle solutions.
• Act as the primary technical point of contact during architectural and tactical discussions with customers.
• Provide expert technical guidance and advice to both the TAM and the customer.
• Build and nurture strong, long-term customer relationships, addressing technical issues and aligning Oracle solutions with the customer’s strategic goals.
• Shape and drive the long-term strategy for customer engagements, delivering maximum value through Oracle services.
• Oversee the quality assurance (QA) of technical deliverables to ensure they meet or exceed customer expectations.
• Mentor and guide junior ASEs, serving as a technical role model and fostering their development.

Typical Activities:

• Participate in regular tactical meetings with the TAM and customers to drive success.
• Support the CSS/ASE team in technical discussions, sharing knowledge and best practices.
• Coordinate both planned and ad-hoc technical engagements with the TAM.
• Join customer escalation calls when technical teams are involved to ensure swift resolution.
• Proactively escalate technical issues that may have broader impact across services.
• Ensure effective communication and resolution of any issues escalated to Oracle Support or Development.

 

What we need

• Proven technical expertise in Oracle solutions and CSS services.
• Extensive experience managing complex technical engagements with customers.
• Strong problem-solving capabilities, strategic mindset, and exceptional communication skills.
• Demonstrated ability to mentor and guide less experienced technical staff.
• Fluency in English is required; B2 level of Dutch language skills 

Core Values & Key Objectives:

• Proactively evaluate and enhance how Oracle’s integrated solutions and CSS services support customer objectives, with a focus on:
  • Risk mitigation
  • Strategic alignment
  • Increased operational effectiveness

Assess and manage the technical implications of customer situations, ensuring seamless integration and alignment with Oracle solutions and services.

  Competencies Strategic Communication Skills: 

• Ability to effectively engage with customers, stakeholders, and internal teams to communicate complex technical concepts clearly.

Technical Leadership Skills: 

• Proven ability to lead technical teams, drive technical strategy, and provide mentorship to junior engineers.

Technical Expertise:

• Oracle Database: Deep knowledge of Oracle Database solutions, including architecture, troubleshooting, and optimization.
• Oracle Cloud Infrastructure (OCI): Strong understanding of OCI services, architectures, and deployment strategies.
• AI Solutions: Expertise in applying Oracle AI technologies to drive innovation and support customer goals.
• Engineered Systems: In-depth knowledge of Oracle Engineered Systems, including configuration, performance tuning, and integration with Oracle solutions.
• Middleware (MW): Specialized knowledge in Oracle Middleware solutions, ensuring optimal management and performance of middleware environments.
• Cloud Control: Advanced expertise in Oracle Cloud Control for centralized management and monitoring of cloud environments.