Utility Associate

Job Description

The Utility Employee is a multi-functional operations position responsible for supporting warehouse, route sales, and service operations based on daily business needs. This role is designed to provide operational flexibility and may perform duties associated with Warehouse Worker, Route Sales Representative, and Service Technician classifications. Employees assigned to this position must be adaptable and capable of transitioning between functions throughout the day as customer demands, staffing requirements, service calls, deliveries, installations, inventory needs, and other operational priorities change. The Utility Employee serves as a critical resource in maintaining service continuity, supporting customer satisfaction, ensuring operational efficiency, and assisting the organization in meeting its business objectives. Daily assignments may vary and are determined by management based on business requirements. Duties may change throughout a shift without advance notice.

Compensation Data

COMPENSATION: The Hourly rate for this position is $30.45 to $30.45. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.

Warehouse Functions

• Receive, inspect, verify, and process incoming products and deliveries.
• Complete receiving logs, rejection logs, invoices, and inventory documentation.
• Store, stock, rotate, count, and organize product inventory using FIFO inventory practices.
• Pick and stage products, equipment, and supplies for route deliveries and customer installations.
• Load, unload, and transport product using pallet jacks, hand trucks, company vehicles, or other approved equipment.
• Maintain warehouse organization, sanitation, storage areas, loading docks, coolers, freezers, and inventory locations.
• Complete inventory counts, temperature logs, equipment inspections, and other required records.
• Assist with waste removal, recycling, cleaning, and facility upkeep.
• Maintain compliance with company safety standards, OSHA requirements, and sanitation procedures.

Route Sales and Customer Service Functions

• Service assigned customer locations by stocking, merchandising, rotating, and maintaining products.
• Deliver products safely and accurately to customer locations.
• Maintain proper inventory levels and product quality at customer sites.
• Build and maintain positive customer relationships through regular communication and exceptional customer service.
• Identify customer opportunities, respond to customer concerns, and communicate service needs to management.
• Assist with account retention and overall route growth initiatives.
• Perform vehicle inspections, daily preventative maintenance checks, and comply with all DOT and company driving requirements.
• Complete all daily accounting, inventory, product, and route documentation accurately.
• Operate company vehicles safely and professionally.

Service Technician Functions

• Respond to customer service requests and equipment-related issues.
• Diagnose and repair vending, coffee, water, and related equipment.
• Perform equipment installations, removals, preventative maintenance, and refurbishments.
• Troubleshoot mechanical, electrical, plumbing, and operational equipment issues.
• Complete service documentation, asset verification, invoices, and customer records.
• Maintain parts inventory and service vehicle organization.
• Perform emergency service