Admissions Specialist and Program Coordinator - Center for Global Engagement - UTK

The Admissions Specialist and Program Coordinator provides administrative and strategic support and assistance for a range of duties across all programs in the English Language Institute. The role is responsible for pro-actively executing a high volume of processes that require analytical and evaluative skills to support students in the admissions process and to promote programs in institute's portfolio.

• Provides front-line, high-end customer service, greets visitors, answers phones, responds to email inquiries, and distributes mail

• Works independently with confidential and time-sensitive materials, utilizing UTK's CRM, SIS and other student management software (e.g. SLATE, Banner, Trilby, DASH)

• Leads marketing campaigns and customer service correspondence with internal and external stakeholders in-person and online to promote the institute's portfolio

• Manages institute-wide calendars, events, which often require coordination with other unit and campus staff

• Reviews, monitors, and evaluates student application pipelines, identifies issues or trends in lead generation and conversion rates

• Provides recommendations and manages all information related to admissions processing, student onboarding, placement, plans of study, student retention

• Maintains student immigration records and compliance-related documentation, interprets established guidelines, and ensures accurate record-keeping within applicable systems and procedures by serving as a DSO

• Coordinates internal marketing and outreach activities, monitors engagement metrics, and recommends communication approaches to support program visibility and enrollment growth

• Manages and oversees social media and marketing platforms (Instagram, Facebook, Youtube, MailChimp, WhatsApp, etc.)

• Teaches as substitute instructor for English language classes

• Independently and proactively sets meetings and events; including space reservations, ordering or picking up food or other materials

• Manages, organizes, inventories all physical materials at the institute (including but not limited to supplies, textbooks, electronic resources, keys, devices)

• Makes decisions regarding student payments, refunds, invoices, and relevant reports

• Provides support for students pre-arrival and arrival (e.g. VolCards, insurance, registration, housing, transportation, etc.)

• Other duties as assigned by the director

Required Qualifications

Education: Bachelor’s Degree

Experience: 1-3 years in international and/or education contexts

Knowledge, Skills, Abilities:

• Knowledge of and ability to use software systems (Microsoft Suite, Google Suite) proficiently

• Ability to communicate with and teach students with limited English

• Ability to proactively manage and prioritize tasks and projects

• Ability to take initiative, think critically and utilize problem-solving skills

• Ability to work effectively with a wide range of constituents in an international student community

• Ability to gather data, compile information, and prepare reports

• Ability to work independently and with limited supervision

• Ability to use tact and discretion when dealing with a variety of issues (e.g. finances, immigration, family issues)

Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.

Preferred Qualifications

Education: Master’s Degree

Experience:

• 3-5 years experience in international and/or higher education contexts

• Experience in international admissions

• Experience teaching English to students from non-English language backgrounds

   

Knowledge, Skills, Abilities:

• Ability to communicate in Spanish, Portuguese, Vietnamese, Japanese or a language in addition to English

• Knowledge of Banner, SLATE, Oracle, Trilby, and/or SEVIS software systems

• Knowledge of e-marketing systems (e.g. MyEmma, MailChimp, etc.)

• Knowledge of English l