Sr Product Manager, TV Home & Platform

Position Summary

The North America Services Business (NASB) develops services across Samsung’s mobile, digital, and TV ecosystems. Our mission is to inspire and engage users with interactive and imaginative experiences.

The Senior Product Manager, Growth - TV Home & Platform will report to the Head of TV Product, Platform (NASB) and is responsible for owning product growth direction, new business growth, and platform opportunities for the TV Home & Platform product, while leading cross-functionally to make data-informed decisions and influence throughout the organization to drive execution. This role combines establishing first-principled product direction with hands-on product development execution to grow the value proposition of our offer to users and grow the business in velocity and acceleration. Some examples include a focused Sports experience, more advanced meta-data approach for users + content + cohorts to enable advanced personalization, ecommerce, advanced discovery, and more.

Working with Product, Marketing, BD, Engineering, Design, Data and Operations across US and Korea, you will focus on growth of the service through both consumer-facing (new features, new product lines, UX, etc.) and infrastructure (meta-data, account, checkout, CRM, etc.) initiatives.

This role involves a combination of launching new services and features and growing established businesses. An ownership of the revenue machine of the product will be important, which includes understanding what levers of this product/business move revenue, tracking how we produce revenue today, and what plans we can put in place to grow revenue. An ideal candidate will be able to develop frameworks to facilitate decision-making, synthesize complex information and perspectives into a singular structure and develop proposals and communicate the proposal strategically to maximize the chances of alignment and execution.

Role and Responsibilities

Responsibilities:

• Determine a vision for the TV Home and Platform product that serves as the north star for the global team and that embodies the strategic pillars of the product/business

• Determine product/business growth opportunities, whether that be new features, entirely new product lines, new distribution channels, or new business models

• Identify growth services/products that derive from Home and Platform and lead a cross-functional team through concepting, prototyping, testing, and launch

• Develop perspectives around critical aspects of the Home & Platform, such as OOBE, First Time Experience, Account, Personalization, and more

• Collaborate with the Product Strategist and Technical / Ops PM in gathering insights to inform forward direction of the product and new opportunities

• Collaborate with all cross-functions to grow the service to bring a new product or features to life on time and on budget – from concept through launch, by:

  • Working with Partnerships team for partner-dependent opportunities 

  • Working with Operations for back-end product improvement initiatives

  • Own product requirements documentation, working with BD, engineering, design, research to ensure feasibility

  • Work closely with Curations to embed their perspective into product proposals

  • Work closely with Marketing to embed their perspective into product proposals

  • Keep up to date with the latest trends and competition in TV Home/Platform services, user preferences and market developments.  Understand and articulate user needs, build associated business cases and prioritize product requirements

  • Think through products from UX, engineering, marketing, partner, business and operations perspectives

  • Drive communications with exec stakeholders for buy-in

  • Working with Engineering to create proof-of-concepts, prototypes, tests, and other creative ways to gather direct feedback early in the product development process

  • Working with development and QA teams for production launch 

• Manage project risks, scope changes and other non-standard events throughout the life of the project

• Manage stakeholder communications and progress reporting throughout

• Ensure quality of deliverables is verified and matching expectations

• Manage multiple concurr