Medical Receptionist (IN)_Health Center

Why Planned Parenthood?

Working at Planned Parenthood Great Northwest, Hawai’i, Alaska, Indiana, Kentucky is more than a job. It provides the opportunity to contribute to our powerful mission and perform meaningful work.

In healthcare services, this means a commitment to providing the absolute best in patient care and education. Our exceptional health center staff drives our mission forward by upholding our acclaimed customer service & confidentiality standards, and working to create a safe, judgement-free space for anyone seeking Planned Parenthood services.

As an organization, we are focused on equity, diversity, and inclusion. Specifically, we recognize that profound racism impacts the education, health, and wellbeing of people in our communities, and we are actively working to address all forms of oppression. We believe our employees should reflect the diversity of the populations we serve, including racial and ethnic diversity. People of color are strongly urged to apply.

About our Medical Receptionist position

Under the supervision and direction of the Health Center Manager, provides support to patients and co-workers by performing, with accuracy and timeliness, a variety of clinical and administrative tasks in different areas of the health center.
What you will be doing!
Responding to patient requests and coordinating services. Answering questions, providing patient education and referrals. Providing excellent customer service to patients and co-workers. Assisting with keeping appointments on time and optimizing the flow. Performing all front office responsibilities as required by the health center.
Key Responsibilities:
Opening and closing the front office independently.
Ensuring all forms and materials are stocked and ready for patient contact.
Performing tasks in the front office including, but not limited to, checking patients in and out; selling supplies; answering phones; quoting fees; ordering and maintaining supplies; and a variety of clerical tasks including running reports and collecting necessary data.
Participating in the revenue cycle by maintaining patient accounts; obtaining, recording, and updating financial information at appropriate intervals; recording and collecting patient payments; and follows organizational guidelines to improve collections and minimize uncompensated care.
Compiling with agency cash-handling procedures and completes accurate daily reconciliation of monies before posting a batch.
Providing patient care in accordance with the needs of the health center as determined by the manager, including but not limited to pregnancy options education, medication abortion education and consent, as well as other tasks as needed; comply with all applicable policies and procedures in the provision of these services.
Participating in and completing new and required training in a timely manner and maintains current status on certifications and competencies as assigned.
Utilizing comprehensive knowledge of birth control methods and reproductive health services to provide patient education. Provides Planned Parenthood Patient Education Sheets (PES) and Informed Consent Forms (ICF) and offers Planned Parenthood services or community resources for identified patient needs.
Providing patients and co-workers with excellent customer service in all interactions and tasks. Utilizes service recovery when appropriate and seeks assistance from co-workers or the health center manager to ensure resolution.
Keeping appointments on schedule through ongoing communication with the PCTL, the clinician and the health center manager.
Maintains safe and clean working environment by adhering to and complying with infection and exposure control procedures; OSHA, WISHA, CLIA, PPFA, and affiliate policies and procedures.
Minimum Qualifications:
High school diploma or equivalent
Preferred Qualifications:
One or two years’ experience in a medical setting.
Salary Range:
$15.00 - $22.50
Position Type:
Full-time at our Midtown Health Center

Benefits Eligibility:
This position is eligible for PPGNHAIK benefits. As part of our total compensation, we provide a comprehensive benefits plan including medical, dental and vision plans, retirement, paid time off, short and long-term disability and life insurance. For additional information about our benefits program, please send an email to hre.contacts@ppgnhaik.org.
Other Information:
All of our employees must present proof of receiving a current flu shot and two doses of the Covid-19 vaccination prior to their first day of employment.
What we expect from you.
• That you adhere to our code of conduct, policies, procedures, and protocols.
• That you always demonstrate a high degree of professionalism.
• That you take action to support our commitment to diversity, equity, and incl