Enterprise Account Manager - United States

All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.
About JumpCloud®JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud® is IT Simplified.
We are seeking a high-performing Enterprise Account Manager to lead and grow a strategic multi-million dollar book of business composed of North America’s most critical Tier 1 and upper Tier 2 customers. This is a fully remote position within the US, with expected travel to top customers across the region.
You will serve as the executive relationship owner and strategic advisor to a portfolio of high-value direct and partner-led accounts. You’ll drive deep customer engagement, ensure successful renewals, and identify and close upsell and cross-sell opportunities. This is a highly visible role for someone who thrives in a value-based selling environment and has proven success managing enterprise SaaS accounts.

Key Responsibilities

• Strategic Account Ownership
• Own a high-value portfolio (>$10M ARR) of enterprise and upper-mid-market customers in North America.
• Build executive-level relationships with customer stakeholders to position JumpCloud as a strategic partner.
• Lead QBRs, renewal negotiations, and multi-year account planning.
• Identify whitespace and expansion opportunities and execute growth strategies across the portfolio.
• Revenue Retention & Expansion
• Drive consistent execution against key KPIs: Net ARR growth, renewal rates, expansion revenue, and product adoption.
• Accurately forecast pipeline and own commercial negotiations in collaboration with Renewal Specialists.
• Develop territory/account plans aligned to customer business goals and JumpCloud’s roadmap.
• Cross-Functional Leadership
• Collaborate closely with Customer Success Managers (CSMs) to ensure strong adoption and solution value realization.
• Partner with Sales Engineering, Product, and Support teams to drive outcomes for complex or strategic customers.
• Work with the Marketing and Partner teams to build co-selling motions and targeted campaigns.
• Travel & Customer Engagement
• Willingness to travel regularly across North America for onsite executive meetings, strategic workshops, and customer events (~25–40%).

Requirements

• 5+ years of experience in enterprise SaaS account management or customer growth roles.
• Proven track record managing a large book of business ($10M+ ARR) and consistently exceeding growth and retention targets.
• Experience managing both direct and partner-led enterprise accounts.
• Strong command of value-based and solution selling methodologies (e.g., Challenger, MEDDIC, SPIN).
• Executive presence and ability to influence C-level stakeholders and decision makers.
• Highly proficient in CRM and forecasting tools (e.g., Salesforce, Clari).
• Strong organizational skills and a strategic mindset for multi-threaded customer engagement.
• Bachelor's degree required; MBA or technical degree is a plus.

In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual compensation range for this role, depending on individual candidate level and experience, is $225,000-250,000, including base salary and any related bonuses or commissions. 
In the US, JumpCloud® provides a comprehensive benefits package, with several medical plans to choose from including a high deductible HSA plan with employer contribution, two dental plans, vision insurance, flexible spending account (FSA), employee assistance program (EAP), short- and long-term disability, life insurance and a 401k savings plan with match. We have a flexible paid time off policy.
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Where you’ll be working/Location:JumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.
All roles posted in United States locations do require that you be located within one of the 50 U.S. States.  Our Headquarters is in the Denver/Boulder, CO area but as a remote company, you are able to work remotely anywhere in the U.S.  If you would like to spend time in our offices in the Denver/Boulder area, you are welcome to do that as well.
Language: JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be requir