Customer Account Analyst - Amazon

Customer Account Analyst -Amazon

 

Nestlé USA’s Coffee & Beverage Division is on a mission to craft cups that uplift our consumers and better our communities. With brands like Starbucks, Coffee-Mate, Nescafé, Nesquik, Natural Bliss, Seattle’s Best Coffee and Blue Bottle, our diverse product portfolio is brimming with rich and fulfilling opportunities for motivated individuals. Our offices provide an inspiring and high-energy work environment that fuels our fast-paced growth, and our field-based positions across the country ensure that we are fully immersed and positioned to pioneer the coffee and beverage market. Across our organization, we are creating a workplace where collaboration is essential, courage is rewarded, speed is expected, and agility is the norm in order to delight our consumers and shoppers every single day. Together, we will elevate everyday moments with each sip.

 

The Customer Account Analyst – Amazon is responsible for: digital shelf maintenance, data management, specific reports involving data analytics, and operational reports used in routine meetings internally and with Amazon.

 

This position is accountable for capturing specific sales data on our business, leveraging cross functional resources, supporting the Amazon sales team and working closely with the broader E-Commerce team with the priority of maintaining digital shelf excellence.

 

SUMMARY OF KEY RESPONSIBILITIES

Responsibilities and essential job functions include but are not limited to the following: 

• Routine report preparation daily / weekly and monthly – working closely with Amazon Customer Account Manager and Sr Analyst in preparing for reports needed in regular and ad-hoc business review meetings.
• Digital Shelf Excellence – owns digital shelf auditing & maintenance process (both internally and with external vendors) to ensure all product detail pages provide best customer experience.
• Data Management / Analytics – utilizes tools available and helps summarize data to support the CAM in support of achieving business objectives.
• Customer data insights and trends – summarizes customer-related data to help the team derive insights, trends, and actions.
• Cross-functional collaboration – with broader Amazon Sales team and supports Sr Analyst in regular connects with Amazon support teams.
• Ad-hoc reporting – to support business / project ideas, initiatives and as requested by leadership.

 

SUMMARY OF EXPERIENCE

• 3+ years experience with data analytics / systems, Amazon preferred (Vendor Central, Stackline)
• 2+ years experience working in analyst roles in traditional CPG companies
• 2+ years working with Sales Planning and Sales systems
• High proficiency in report building from raw data. Converting database downloads to user friendly front end to support decision making
• Previous experience collaborating with Amazon preferred
• Minimum Bachelor’s degree or 3 years of equivalent analytics experience.

 

BASIC QUALIFICATIONS

• Ability to analyze multiple levels of data to make valuable business recommendations
• Ability to manage multiple pr