Senior Engagement Manager

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

The NA Channel Partner integrations team is looking for an enthusiastic, experienced, senior Engagement Manager to collaborate with GMS and cross-functional colleagues and lead our largest and most strategic Channel Partner integration initiatives. This individual will work directly with Account Executives, Solutions Engineers, Integration Engineers and post-live support teams throughout the pre-sales/solutioning stage to integration launch and rollout. 

Job Description:

The Global Merchant Services (GMS) team is responsible for providing implementation services on PayPal’s Payment, Identity and Risk Platforms, as well as our Partner/Marketplace solutions and global product offerings. We work with Account Executives to understand our merchants’ business objectives, envision solutions, and turn our shared vision into reality. We bring our passion and leadership principles to deliver amazing consumer experiences to our Global Core and International Markets. Within GMS, the Channel Partner segment works with global ecommerce, PSP, and B2B platform providers to offer our services to SMB’s and Enterprise customers, allowing PayPal to grow at scale.

We are looking for an enthusiastic, experienced, senior Engagement Manager to collaborate with GMS and cross-functional colleagues and lead our largest and most strategic Channel Partner integration initiatives. This individual will work directly with Account Executives, Solutions Engineers, Integration Engineers and post-live support teams throughout the pre-sales/solutioning stage to integration launch and rollout. 

The ideal candidate has solid payments industry business acumen, combined with strong project management skills to support our merchants through complex integrations, testing and product rollouts. You will be expected to provide “voice of the customer’ guidance in cross-functional product discussions related to functional design, solution, and integration. Agility, clear communication, a growth mindset and a customer champion focus are highly valued.

Come join our team if you’re an individual looking for an opportunity to partner with our fast-growing network of large enterprise merchants to launch impactful payment solutions. 

Specific responsibilities include, but are not limited to:

• Be an industry consultant and trusted advisor for merchants and partners, understanding multiple PayPal products and integration models
• Understand the merchant’s business requirements, success criteria and short and long-term strategy
• Manage internal resources