Learning Management System (LMS) Administrator and Analyst

With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.
 
Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.
 
In this role, you will:

As our Learning Management System (LMS) Administrator and Analyst, you will be responsible for administering, supporting, and continuously improving the LMS for its day-to-day operations. You will  coordinate both employee- and customer-facing training programs, playing a crucial role in the planning, coordination, and execution of training programs within our organization. You will be responsible for managing various aspects of the training process, ensuring a seamless and effective learning experience for our employees. In addition, you will manage our internal CMS. This role requires meticulous attention to detail, excellent organizational and project management skills, and the ability to collaborate with various stakeholders. 

Responsibilities: 

• Oversee the administration of the Learning Management System (LMS), including user accounts, courses, content, and reporting.

• Manage the day-to-day operations of the Learning Management System (LMS), ensuring data accuracy and system integrity.

• Act as the main point of contact for training participants, addressing inquiries, providing necessary information, and solving issues related to enrollment, attendance, tracking, scheduling.

• Provide support and resources to facilitators to ensure successful delivery of training sessions, conducting regular check-ins with facilitators to gather feedback and address any concerns.

• Maintain accurate records of training activities, attendance, and participant evaluations.

• Generate and analyze reports on training effectiveness and make recommendations for improvement.

• Contribute to the development of processes and standard operating procedures for the LMS administration and training coordination functions

• Work with Enablement team members and subject matter experts to develop and maintain online courses and learning content.

• Curate and organize content within the LMS to optimize accessibility and user experience.

• Create and manage user groups and permissions within the LMS to ensure appropriate access to courses and content.

• Track, collect, organize, and interpret training data.

• Generate reports on LMS usage and performance, and provide data-driven recommendations for improvements.

• Stay up-to-date on new features and functionality in the LMS, and make recommendations for updates and upgrades.

• Monitor LMS vendor contracts and licensing, and coordinate with vendors on support and service issues.

• Troubleshoot technical issues related to training delivery via the LMS.

• Foster open communication with geographically dispersed employees, managers, vendors, and other stakeholders to promote a positive training culture

• Coordinate and schedule instructor-led, web-based, virtual, and hybrid training sessions

• Generate calendar invites, reminders, and other communications to ensure participants are adequately informed and prepared

Please apply if:

• Bachelor’s degree.

• Minimum 3 years of relevant experience in an LMS business administrator capacity.

• Proficiency in Docebo, Zoom, Slack, and/or G Suite.

• Experience in training coordination and LMS administration.

• Experience in reporting and metrics capabilities for training evaluation.

• Experience in vendor management and collaboration

• Keen eye for process improvements in training coordination and LMS administration

• Experience using eLearning authoring tools, such as Articulate Storyline.

• Experience tracking, collecting, organizing, and interpreting training data.

• Demonstrated ability to propose possible digital learning solutions for operational proble