Quality Supervisor- Fulfillment

Job Description:

Who We Are: 

We’re Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2C, B2B and public sector organizations to unify commerce operations from product discovery to product delivery. 

We’re building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth. 

Our goal is to be the global backbone of commerce. To achieve it, we’re looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We’d love to hear from you. 

Cart.com Fast Facts: 

• 6,000+ customers worldwide 

• 1,600+ employees globally 

• 17 warehouses nationwide, totaling over 10 million square feet of space 

• Headquartered in Houston, TX with international offices in Mexico and Poland 

Our values: 

Cart.com is building a company that is committed to living out these 6 core values: 

• Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about. 

• Think beyond the box: “We’ve always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems. 

• Don’t give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story. 

• Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community. 

• Work together: We’ve built a team that prides itself on diversity of thought and background. Collaboration is better with contrast. 

• Remember to be human: We work hard, but we leave room for the people, places and things that we love. 

This position is open to applicants or individuals who are located in or around the [ Columbia, MD] area and is an Onsite role.

The Role:  

As a Quality Supervisor, you will play a critical role in maintaining the highest standards of operational quality, compliance, and efficiency within our cold storage fulfillment facility. You will oversee quality control processes, ensure adherence to cGMP and company standards, and work closely with operations teams to implement continuous improvement initiatives. Your role is essential in upholding quality assurance protocols and ensuring that fulfillment operations meet performance and compliance expectations.

What You’ll Do:

Quality Assurance & Compliance:

• Supervise and enforce quality control procedures throughout fulfillment and cold storage operations in one of our Life Sciences fulfillment centers.

• Ensure compliance with industry regulations, internal policies, and safety standards.

• Conduct routine inspections and audits of inbound and outbound shipments, storage areas, and handling processes.

• Maintain and oversee proper documentation and record-keeping for audits, inspections, and compliance reporting based on 21 CFR 210 & 211 standards.

Cold Storage & Environmental Monitoring:

• Monitor and validate temperature-controlled environments both in deep cold storage (down to -90°C) as well as CRT (-15C to –25C)to ensure proper storage conditions.

• Investigate and report any deviations in temperature protocols and work with operations to take corrective actions.

• Ensure adherence to handling procedures for materials stored in multi-temperature environments.

Process Improvement & Training:

• Develop and implement standard operating procedures (SOPs) for quality control and assurance.

• Provide training and coaching to warehouse associates on proper handling procedures and quality standards.

• Collaborate with the Operations and Maintenance teams to drive continuous improvement initiatives to enhance quality and minimize errors.

Incident Management & Problem-Solving:

• Investigate and document quality issues, non-conformances, and corrective actions.

• Implement root cause ana