Patient Access Phone Representative

About the Role 

The Patient Access Representative position is responsible for greeting and assisting patients in a prompt, courteous, and professional manner and receiving/answering incoming telephone calls in the same manner, as applicable.  The Patient Access Representative is to be cross-trained in all aspects of reception to supply sufficient coverage.  Certain duties may vary based on office location and department structure. 

What You’ll Be Doing 

• Greets patients and visitors in a prompt, courteous, and helpful manner.   

• Effectively handles the patient check-in/checkout process. 

• Answers calls addressing appointment times, patient requests and general inquiries within the scope of their position. 

• Reviews patient’s chart for accuracy prior to upcoming appointment and ensures all required information is included for the physician to see the patient. 

• Performs scanning and sorting within EMR system 

• Verifies and updates current insurance information with the Patient 

• Collects Patient payments 

• Performs all other duties as assigned. 

What We Expect from You 

• High School Diploma 

• Interact professionally and positively with all patients, colleagues, managers and executive team 

• Exhibit a high degree of maturity, integrity, loyalty, creativity, and strict confidentiality with HIPPA compliance in all daily tasks. 

• One year of experience working in a medical practice or in a health insurance organization 

• Excellent verbal and written communication skills 

• Prior use of EMR systems preferred 

• Travel to other clinics as needed 

Reasoning Ability  

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 

Computer Skills 

To perform this job successfully, an individual should have thorough knowledge in computer information systems.   

Physical Demands  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  

Work Environment 

This job operates in a professional office environment.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.<