Product Portfolio Operations - Digital Product

Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, strategic thinking skills, and operational excellence across product lines.

As a Product Portfolio Operations Manager in Commercial Bank Digital Channels, you are a foundational member of a team responsible for implementing connectivity strategies across the product space, while being directly responsible for creating structures that enhance coordination in our product line.

Job responsibilities 

• Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives
• Enables operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices
• Drives adaptation and modification of our product-line framework to ensure cross-product priorities, sequencing, and trade-offs are realized
• Implements a product-level collection strategy consisting of controls, financials, and resourcing needs
• Support intake and prioritization activities for new enhancement requests from Sales, Service, Onboarding, Product, and Client Segment Business Leads
• Perform analysis in partnership with requesting team to understand the customer problem, strategic alignment and measures of success
• Partner with product teams to maintain clear, focused and prioritized roadmaps for digital banking solutions/platform
• Partner with Finance to ensure tech spend is within budget; and identity cost-save opportunities as well as variance drivers 
• Support program updates to stakeholders and leadership team 
• Define and implement new frameworks to support processes 

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management, program management or performance optimization
• Proven ability to manage and implement operational effectiveness initiatives
• Proven ability to operate within the product development life cycle and agile methodologies 
• Critical thinking; can be given an objective and break it down into a plan with little guidance and execute
• Problem solving; quickly identify pain points and opportunities 
• Willing to learn; ability to digest and understand large amount of information quickly

Preferred qualifications, capabilities, and skills

• Ability to influence leaders at all levels to drive consensus and decision making in a highly matrix environment
• Proficient expertise in qualitative and quantitative analysis
• Familiarity with Consumer & Community Banking (CCB), chase.com platform or supporting other digital experiences

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more in