Jobs and Careers

ATM and ACH Dispute Specialist / Senior ATM and ACH Dispute Specialist

United Statesfull_timeVerifiedPosted 7 May 2026

💰 $80,000/yr($56,000/yr – $80,000/yr)

About the role

ATM and ACH Dispute Specialist Hourly Range: $28.94 - $33.00Senior ATM and ACH Dispute Specialist Hourly Range: $33.00 - $40.00
Role level and compensation are determined based on skill and experience.Hybrid opportunity requiring a local candidate to the greater Sacramento region.

Why SAFE?SAFE offers so much more than just full medical, vision, dental, 401k matching, HSA, and FSA! Learn more about how we support our workforce!

Professional Development Opportunities: Offering training programs, workshops, and mentorship.
Recognition and Appreciation: Regularly acknowledging employee achievements and contributions.
Flexible Work Arrangements: Providing options for remote work and flexible scheduling.
Positive Company Culture: Fostering an inclusive, collaborative, and supportive work environment.
Career Growth: Clear paths for career advancement and internal promotions.
Work-Life Balance: Encouraging a healthy balance between professional and personal life.
Employee Empowerment: Allowing employees to make decisions and have autonomy in their roles.
Space of Belonging: ERGs, YOUnity Council and a focus around diversity, equity inclusion and belonging.
Wellness Programs: Promoting physical and mental health through wellness initiatives and resources.
Strong Leadership: Having leaders who inspire, support, and guide their teams effectively.
Sense of Purpose: Creating a sense of mission and aligning company goals with employees' personal values.

ATM and ACH Dispute Specialist
ATM and ACH Dispute Specialist Hourly Range: $28.94 - $33.00

POSITION PURPOSE Responsible for investigating and resolving disputes related to debit and credit cards used at proprietary ATMs, ACH, and other transaction disputes (i.e. P2P services such as Zelle).. The position provides operational support for all acquirer activities while ensuring compliance with all applicable regulations and policies. Develops and maintains statistical reporting, researches and recommends new processes and system enhancements, ensures current systems function as expected, updates department records and procedures in alignment with established service standards and strategic objectives, and acts as an operational support for other departments. ESSENTIAL FUNCTIONS AND BASIC DUTIES

Analyze disputed ATM and ACH transactions by collecting information, exploring opportunities to identify recovery and mitigate losses, and documenting and resolving claims.
Investigate and finalize incoming and outgoing Zelle disputes and ensure all Zelle network rules are followed.
Obtain and maintain a thorough understanding of the processes, procedures, and regulatory requirements for each assigned function allowing for proper dispute resolution, as well as identifying possible system problems and opportunities resulting in mitigation of risk and losses.
Maintain accuracy and regulatory compliance in provisional credits, dispute resolution, and cardholder communications while adhering to required internal and external timeframes.
Ensure all foreign ATM adjustments are compiled, sent and managed.
Report all problems, real and/or perceived, in relation to dispute processing of ATM, ACH, and Zelle transactions. Offer recommendations to remedy or prevent similar problems.
Track member experience concerns and recommend improvements.
Ensure daily activities comply with Regulation E and Z, as well as Nacha rules.
Ensure all electronic correspondence complies with eSIGN Act requirements.
Assist with department general ledger balancing and reconciliation with support from a SR. ATM and ACH Dispute Specialist.
Collaborate with department stakeholders to resolve outages.
Monitor and respond to inquiries received from front line staff
Contact members by telephone, email, or mail, as appropriate
Complete other duties, as assigned.