Customer Support Engineer

<span><span><span><span><span><span><span><h1><b>Job Description</b></h1></span></span></span></span></span></span></span><h2>Key Responsibilities</h2><ul><li>Provide first-line technical support via phone, web, and remote tools.</li><li>Diagnose and resolve issues involving:</li><li>  - Cognex products: DataMan barcode readers, In-Sight vision systems, VisionPro, and Deep Learning tools.</li><li>  - Industrial protocols: TCP/IP, FTP, EtherNet/IP, Profinet, Modbus, SLMP, DeviceNet.</li><li>  - Automation components: PLCs, in-motion scales, dimensioners, label printer/applicators, sensors.</li><li>Reproduce customer issues in lab environments and provide workarounds or solutions.</li><li>Maintain detailed case documentation in CRM and ensure timely updates to customers.</li><li>Create and maintain technical documentation, FAQs, and knowledge base articles.</li><li>Collaborate with global support teams and escalate issues to engineering when needed.</li><li>Participate in continuous training on new technologies and products.</li></ul><p></p><h2>Technical Skills &amp; Knowledge</h2><ul><li>Strong understanding of machine vision, image processing, and optics.</li><li>Experience with industrial automation systems, including PLC ladder logic and robotic control.</li><li>Ability to read and interpret electrical schematics, wiring diagrams, and technical documentation.</li><li>Programming knowledge in JavaScript, C#, C++, VB; ability to debug script-based and object-oriented code.</li><li>Familiarity with networking concepts and remote diagnostic tools.</li><li>Ability to replicate customer environments and simulate real-world issues.</li></ul><p></p><h2>Qualifications</h2><ul><li>Bachelor’s or Master’s degree in Engineering, Computer Science, or related technical field.</li><li>2–4 years of experience in technical support, preferably in automation, robotics, or IT.</li><li>Fluent in Spanish and English; German is a strong advantage.</li><li>Strong communication, problem-solving, and multitasking skills.</li><li>Willingness to travel internationally if required.</li></ul><p></p><p>#LI-PM1</p><span><span><span><span><span><span><span><h1><b>Additional Job Description</b></h1></span></span></span></span></span></span></span>