KBI: US - Associate Director, Program Management

At KBI Biopharma, we are advancing science and accelerating breakthroughs. As a global leader in biopharmaceutical development and manufacturing, we empower life science companies to bring new medicines and vaccines to the world faster. Explore your potential at KBI, where innovation meets impact.  

Position Summary:  

Effectively leads a team within Program Management or large Project Management function, ensures appropriate development and control of related processes and systems. With personal responsibility for a portfolio, the role holder is the primary client account and relationship manager for KBI PMO, driving business delivery and exemplary client service to maximum benefit for the company in a sustainable manner. The incumbent may provide training and mentorship to others. 

This role will primarily oversee Drug Substance programs at our Durham facility, ensuring strategic alignment and operational excellence

Responsibilities: 

Client Management 

• Oversees increased complexity in demand of projects, such as government- supported programs (BARDA, DOD etc), high profile clients of strategic importance. 

• Responsible for relationship and account management for assigned clients/portfolios plus oversight of projects managed by direct reports. 

• Provides sound judgments and technical / regulatory recommendations on drug development to clients. 

• Cultivates Client relationship. Provides timely and appropriate reporting of Issues/Risks to leadership. 

• Manages client expectations efficiently. Maintains strong working relationships with all client representatives. Able to mend and/or develop client relationships. 

• Supports PM-VOC process; recommends and/or implements initiatives to identify and address opportunities to improve client service. 

• Primary point of contact for all Client communications and coordination of third- party vendor and project needs. 

Program Management 

• Manages project timelines through all phases of development, from project award and kick-off through close-out. 

• Ensures that projects are conducted on time, within scope and budget, and meet Client agreed- upon quality standards and expectations through cross- functional project team alignment. 

• Develops, manages, and updates project plans in a timely manner. Communicates project status, progress, timelines, changes in schedule, scope changes, technical and/or quality issues to all relevant personnel in the company, and with the Client. 

• Schedules, facilitates and documents program related client team meetings, including issuance of agenda, action items, meeting minutes, client communications, etc. 

• Leads cross-functional teams without direct authority by casting a clear vision of project objectives/priorities and motivate the team to achieve them. Able to resolve conflict and foster collaborative partnerships with others to achieve peak performance with minimal assistance from manager or delegate. 

• Analyzes risk, establishes contingency plans and identifies trigger events and responsibility for initiating mitigating action. Gathers stakeholder input and ranks the top project risks in terms of total impact. 

• Facilitates discussion regarding portfolio priorities (resolving resource conflicts). 

• Participates in strategic initiatives for PMO and Clients. Able to suggest and champion the implementation of improvements to systems and processes. 

• Promotes KBI capabilities and manages business discussions. 

Staff Management 

• May have up to 4 direct reports which may include leadership levels that also have direct reports. 

• Monitor and manage staff compliance to PMO project delivery processes. 

• Support appropriate development of staff providing training and mentoring in line w