Manager Retail Branch III

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU.

PAY RANGE

The Target Pay Range for this position is $111,400.00-$136,100.00 annually. The full Pay Range is $86,800.00 - $160,600.00 annually. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

BENEFITS

Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage.  Employees have access to disability and AD&D insurance.  We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees.  Employees are able to enroll in our company’s 401k plan and employer-funded retirement plan.  Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here.

IMPACT YOU’LL MAKE:

As the Manager of a Retail Branch III at BECU, you’ll do more than manage the Gig Harbor location, you’ll inspire a high-performing team, lead by example, and foster an environment where exceptional member experiences and community engagement thrive. This is your opportunity to shape what success looks like at one of our highest-profile branches. You’ll use your leadership skills to coach and empower a large, diverse team while building strong relationships across BECU and in your local community.

With your guidance, your team will connect members with the right financial tools, offer proactive solutions, and help BECU continue to serve with purpose and integrity. You’ll be at the forefront of a flagship branch, setting the tone, driving strategic growth, and showcasing BECU’s values through every interaction. Your ability to develop talent, lead operations, and deliver results will directly impact our members—and the future of BECU.

WHAT YOU’LL DO:

• Lead a High-Performing Team: Coach, mentor, and guide a large team of financial professionals—often with multiple leaders—to deliver outstanding service, grow their careers, and exceed performance expectations.
• Create an Exceptional Member Experience: Set the tone for service excellence, ensuring every member feels seen, supported, and empowered to make confident financial decisions.
• Drive Sales & Service Success: Align your team with branch goals and BECU’s strategic purpose, helping team members connect members with products and services that add real value.
• Champion Community Impact: Deepen our community presence by building local relationships and engaging in events and opportunities that expand brand awareness and grow membership.
• Own Operational Excellence: Ensure branch operations run smoothly—from accurate scheduling and adherence to service levels, to quality control, compliance, and brand standards.
• Grow & Develop Talent: Invest in your team’s success through ongoing coaching, regular 1:1s, and intentional career development planning, creating a pipeline of future leaders.
• Manage Budget & Resource Planning: Support the district director in managing the branch’s budget while planning staff coverage to match business needs and forecasted volumes.
• Partner Across the Organization: Collaborate with