Operations Assistant (ZR_22042_JOB)

This is a remote position.

• Monday to Friday, 9am to 1pm Eastern
  
• Direct reporting to company management
  
• First-tier support for customer and cleaner communication
  
• Access to company scheduling systems and databases
  
• Responsibility for initial issue resolution with ability to escalate
  

Responsibilities:

• Answer and manage incoming customer calls for cleaning service scheduling
  
• Schedule and coordinate cleaning appointments for various service types (regular, commercial, and hoarding cleaning)
  
• Set and manage appointments for company leadership
  
• Schedule and coordinate interviews for potential new cleaning staff
  
• Perform day-before and same-day confirmation calls with cleaning teams
  
• Verify cleaner understanding of assignment locations and requirements
  
• Monitor and maintain the master schedule
  
• Handle initial customer inquiries and escalate complex issues to management
  
• Coordinate with cleaning teams for schedule management and availability
  

Requirements

• Previous experience in customer service or operations coordination
  
• Strong phone communication skills and professional phone manner
  
• Ability to work in the US Eastern time zone
  
• Excellent organizational and time management abilities
  
• Proficiency with scheduling software and basic computer skills
  
• Strong attention to detail and follow-up capabilities
  
• English language fluency
  
• Experience with remote work environment
  

Benefits

• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job