Income Maintenance CaseWorker III - Lead Worker

Posting number: 202602950

Department: Social Services

Division: Economic Services

Job classification: Income Maintenance CaseWorker III

Posting type: Open & Promotional

Categories: Social Services, Human Services

Summary

Examples of duties

DUTIES:  This position will serve as a lead worker over a unit consisting primarily of Income Maintenance Caseworkers. The worker may also perform the same eligibility determination functions as the Income Maintenance Caseworker I, II, or III.  The Income Maintenance programs involved could include but are not limited to: Food and Nutrition Services, Work First/TANF, Family and Children Medicaid, Adult Medicaid, Long Term Care, Refugee Assistance and Energy Assistance. This position may be located in the following sections: Applications, Adult Medicaid, Recertifications or Special Teams.

In addition, other duties assigned to this position may include, but are not limited to:  Assisting Income Maintenance Supervisors with the day-to-day operations of  teams;  completing second party reviews of all actions completed by new employees and random sampling of all other team members; providing feedback to supervisors; compiling report information and unit statistical date, unit coverage and  responsibility for ensuring customer flow in the absence of supervisor, caseload  coverage during caseworker extended  leave from duty,  assisting in the preparation for and serve as  agency representation at local and state hearings; assisting in the development  and training of department policy, and providing  training for agency and state policy for all  benefit programs.

The worker in this position must be very flexible and have the ability to implement policies and procedures for all programs quickly and accurately.  Ability to work under pressure is also essential.  Good time management skills and organizational skills are necessary, as the worker must be able to meet deadlines and guide staff in meeting deadlines for all types of actions for the reviews, desk changes, as well as applications.  The ability to compute varied and very complex budgeting situations is also necessary.

As a resource person, the worker in this position will be required to frequently research, and answer eligibility questions, interpret policy for unusual case situations; assist with difficult or irate customers; exercise prudent judgment in decision making, and recognize when situations should be referred to supervisors for disposition or resolution.  

This worker must respond to disasters as needed in accordance with The Cumberland County DSS policy, in the event of a natural or man-made disaster or upon the declaration of a state of emergency by the Cumberland County Emergency Management Office.

The worker in this position may be required to perform other duties as assigned by the supervisor when deemed necessary.

Qualifications

MINIMUM EDUCATION & EXPERIENCE REQUIRED:  Two (2) years of experience as an Income Maintenance Caseworker; OR an equivalent combination of training and experience.

PREFERRED EDUCATION & EXPERIENCE: Graduation from a four-year accredited college or university and related customer service experience and two (2) years of Income Maintenance Caseworker experience OR two (2) years of Income Maintenance Caseworker experience with a NC DSS agency.

Supplemental information

KNOWLEDGES, SKILLS AND ABILITIES: Considerable knowledge of the program/areas of assignment. General knowledge of all agency and community programs and services which could affect the client/applicant. Good mathematical reasoning and computational skills. Ability to read, analyze, and interpret rules, regulations and procedures. Ability to communicate with clients/applicants, the public at large, and public officials to obtain data, and to explain and interpret rules, regulations and procedures. Ability to instruct and to evaluate the work of lower level employees. Ability to perform caseworker functions within structured time frames.

CONDITIONS OF EMPLOYMENT: The selected applicant will be subject to the following conditions prior to appointment. Failure to complete or fulfill these conditions may result in dismissal.

Each applicant who is tendered an offer for employment for any position