Business Applications Analyst (Senior) - Talent/Learning Platform Administration

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Business Applications Analyst (Senior), you will provide complex analytical, business, and technical support for talent and learning and development operational functions, processes, and business applications/IT platforms for the Talent organization. You will lead and contribute directly to business analysis, decision-making, and training deployment processes including creating, implementing, and maintaining new and existing talent and learning applications to meet targeted business needs. You will propose and implement strategic and tactical changes to drive efficiency, automation, and quality in a highly audited and monitored environment.

This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site 4 days per week.

Relocation assistance is available for this position.

What you'll do:

• Advises and provides analytical support and recommendations to stakeholders making decisions related to business and application/IT platform direction and modifications, taking into account current and future business needs and opportunities.
• Maintains advanced understanding of business processes,  applications/IT platform and strategic direction and advises customers on and facilitates the identification, research, and analysis of application/IT platform and technology solutions.
• Collaborates and exchanges information with team members, stakeholders, and information services to ensure dependencies, risks, and opportunities are identified and addressed.
• Researches complex business issues requiring advanced knowledge of business principles and theories.
• Responsible for analyzing and participates in documenting business requirements for application/IT platform and data systems and directing the testing and implementation of new systems or changes to current system as required to meet contractual needs and improve processes.
• Leads and participates in the design and administration of  standards and policies regarding application/IT platform and end user customer documentation.
• Provides input and participates in establishing system documentation standards and quality assurance methodologies for systems and applications/IT platform.
• Provides work direction and coaching to team members and may provide input on performance and development plans.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of work experience in analyzing IT business processes, software application/IT platform design and/or IT documentation, with an understanding of application/IT platform data systems and operations processes.

• Demonstrated understanding of application/IT platform administration and the software development life cycle, to include testing execution.

• Experience in developing and maintaining documentation related to workflow and business requirements, as well as technical functionality of IT applications/IT platform.

• Advanced knowledge of Microsoft Office tools.

• Knowledge of risk & controls with experience identifying and fixing gaps, documenting controls and testing of those controls.

• Successful completion of an analyst assessment may be required.

What sets you apart:

• Experience administering applications and operational systems such as learning management systems (LMS), learning applications, HR and/or talent solutions – e.g., Workday, SumTotal, Skillsoft, Percipio, eightfold.

• Demonstrated success in project management and process development, simplification, documentation, and execution with speed and quality.

• Advanced data, analytics, and reporting using Microsoft Office applications (e.g., Excel Power BI) and defining related data and reporting requirements for IT solution development.

Compens