About the role
<p></p><p>Our client is a reputable organization in the Life Science industry, known for its commitment to quality and innovation. As a medium-sized company, they focus on delivering cutting-edge solutions and value to their customers, fostering an environment of professional growth.</p><p></p><br>Jobomschrijving<br><p></p><p>As a Customer Service OTC, your responsibilities are:</p><ul><li>Manage end-to-end order-to-cash processes, ensuring accuracy and efficiency.</li><li>Serve as the main point of contact for customers, addressing inquiries and resolving issues promptly.</li><li>Process customer orders and ensure timely delivery in line with company standards.</li><li>Collaborate closely with internal departments to streamline workflows and enhance customer satisfaction.</li><li>Maintain accurate customer records and ensure data integrity.</li><li>Monitor inventory levels and coordinate with logistics to fulfill customer needs.</li><li>Prepare and analyze reports related to customer orders and service levels.</li><li>Support continuous improvement initiatives to enhance the efficiency of the customer service department.</li></ul><p></p>
<p>A successful Customer Service OTC should have:</p><ul><li>Fluency in both English and Dutch, with strong communication skills.</li><li>A background in customer service, preferably within the Life Science industry.</li><li>Proven ability to manage order-to-cash processes efficiently.</li><li>Proficiency in SAP.</li><li>A detail-oriented mindset and a proactive approach to problem-solving.</li><li>Strong organizational skills and the ability to prioritize tasks effectively.</li><li>A customer-focused attitude with a commitment to delivering excellent service.</li></ul>