Sr. Technical Account Manager

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Responsible for operating, deploying, managing and continuously improving Company's Voice, Commercial, Data, Security, Systems and Network services as well as associated infrastructure in a 7/24 environment. Examples of infrastructure include, but are not limited to routers, switches, optical transport, applications, servers, IP scopes, data bases, etc. Position focuses on stabilizing new products, technologies, services, networks, systems, tools and protocols; drives standardization, automation and service focused instrumentation. Provides subject matter expertise; resolves complex break/fix scenarios, engaging broader teams as necessary and partners with/leads engineering, vendors and regions to achieve continuous improvement. Serves as highest tier operations support for various field, care, vendors and customer focused organizations. Leads all command and control-related activities focused on restoration of complex outages, communication across Company and rapid restoration. Works and directly leads external vendors, third parties and associated agencies when necessary. Functions with great autonomy and provides solutions and guidance independently on other engineers' projections, initiatives and troubleshooting. Leads internal and external resources to achieve desired results. Frequently provides updates to senior technical and management leadership. Responsible for being a thought leader with a mastery of program management skills. Follows the organization's strategic plan and leads the most enterprise-wide, strategic programs affecting multiple organizations and impacting the business over multiple years. Delivers outcomes, longer-term improvements and benefits in support of the organization goals. Works independently with minimal to no supervision while demonstrating the ability to lead projects and initiatives autonomously. Acts as an expert resource for colleagues with less experience; leads and guides junior members of the team. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment.

**To be considered for this role, you MUST be within a 50-mile radius of Denver CO, Naperville IL or Philadelphia PA.**

Job Description

Core Responsibilities:

• Performs a variety of advanced analytical duties in the planning, deployment, testing and evaluation of the Company's network, products and services including the IP platform, Voice, Data, Commercial, Systems platform.
• Works closely with engineering, vendors and field to identify and drive improvements across the topology.
• Directs third party agencies, internal resources and external resources while troubleshooting and resolving complex peer-to-peer or vendor/supplier troubles focusing on rapid restoration.
• Supports all of the NOC tools and alarms; analyzes systems needs and determines prioritization of break/fix scenarios; implements code changes and suggests improvements. Ensures the availability of networking services; studies, evaluates, analyzes and monitors the network and services to determine problem areas and or areas of concern.
• Identifies and implements opportunities for improvement across XNOC, XOC and broader upstream and downstream internal and external organizations.
• Provides subject matter expertise for all network equipment and provides technical training and support to other operational groups. Continually looks for ways to broadly improve services.
• Provides clear, crisp and concise technical communication and coordination during outage scenarios. Excellent communication skills.
• Ensures Legal, executives, Public Relations and others are apprised of impact, status and associated risks.
• Accountable for understanding and managing services across highly complex ecosystems cutting across multiple technologies, vendors, products, organizations, people, companies and solutions.
• Accountable for providing technical assessment of complex changes across ecosystems to ensure resolving potential conflicts before impacting intra-/interrelated vertical systems.
• Possesses expert depth and breadth of knowledge across four or more major ecosystems/technologies requiring high degree of technical competency ad