Global Digital Customer Education Manager

Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ continues to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

Global Digital Customer Education Manager (Solventum)

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

As a(n) Global Digital Customer Education Manager, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Drive the global digital learning strategy for Medical Surgical business operations to deploy best-in-class interactive digital learning experiences
• Develops and executes high-level executional plans for Solventum.com/Education experience to leverage existing and new assets to increase customer connection.
• Creates global processes for leveraging digital learning content within local area activation plans.
• Owns the advancement of Med Surg digital learning experiences across a suite of learning platforms including Adobe Learning Manager, Xyleme, and Solventum Learn to best execute on learning activation goals.
• Educate stakeholders on the effectiveness of learning programs through agreed upon KPIs based on educational platform metrics.
• Stays up to date on learning trends, new methods and emerging techniques for training, and training requirements applicable to the organization and/or industry.
• Partners with Med Surg business leads to analyze target audience and programmatic needs, identify learning objectives, desired outcomes aligned to business or marketing objectives.
• Design and deliver in partnership with vendors key digital learning experiences to support vital portfolio strategies.

Your Skills and Expertise 
To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• Bachelor’s Degree or higher AND seven (7) years of combined experience in Marketing or Customer Education delivering digital content and programs marketing experience

OR

  

• High School Diploma/GED from AND twelve (12) years of combined experience in Marketing or Customer Education delivering digital content and programs 

Additional qualifications that could help you succeed even further in this role include:

• Digital marketing: Expertise in direct-to-consumer digital marketing strategies.
• Learning & Development strategy experience: Experience identifying opportunities within the business for education experiences and partnering with internal instructional designers and learning technologists to envision an innovative learning experience journey for customers.

Work location: Remote – United States

Travel: May include up to (20% domestic)

Relocation Assistance: May be authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being 

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly be