Customer Service Representative I

The devices we make at SEL are embedded in the power grid. They prevent blackouts. They make outages safer and shorter in duration; they add cybersecurity, automation, and communication. They use cutting-edge technologies and operate at speeds that push other pieces of the grid to go faster. As a Customer Service Representative I in Sales and Customer Service, you’ll provide solutions and services that help our customers protect and control critical electrical infrastructure and power systems worldwide.

As a Customer Service Representative I a typical day might include the following:  

• Providing world-class customer care to both internal and external customers.
• Engaging in regional customer support activities including accurate entry of orders, quotes and RMA's, and creation and maintenance of special specifications.
• Communicating to customers and reps on deliverables and resolving of additional customer service issues with some work direction from supervisor and peers. 
• Completing and pass required customer service certifications.
• Using judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems.  
• Assisting with customer feedback tracking and driving to customer satisfaction.

This job might be for you if: 

• You have a minimum 1 year of customer service experience. 
• You have an Associate's degree or related business experience.
• You have strong computer skills.
• You have the ability to learn concepts and technical details of products.
• You have strong writing, proofreading, documentation, and communication skills.
• You have the ability to learn new skills and assume new responsibilities.
• You have the ability to work cooperatively in a team environment.

Competitive pay. Superior benefits. Inspiring work.

People are at the core of our company and we hire employee-owners. We welcome you to learn more about how we support employees.

• We’re 100% employee owned. Retirement benefits include an employer funded stock ownership plan (ESOP) and personal 401(k) options.

• We offer top tier medical, prescription, dental, vision, life, and disability insurance.

• We recognize the importance of a healthy life balance and offer: 10 paid holidays, annual vacation accrual starting at 12 days, 9 paid sick days, and paid family and medical leave that covers 90% of your pay.

• We foster growth and development of our employees through avenues such as STEM courses, apprenticeships, tuition assistance, and engineering development programs.  

• Ask our team about other benefits including wellness, fertility, adoption, and flexible spending benefits.

Pay Range Data

We anticipate filling this position as a Customer Service Representative I $23.36 - $31.15 per hour. We are open to reviewing additional candidates with more or less experience and the salary range may differ if filled at a different level. Our salary ranges are determined by job, responsibility, and location. We base our starting pay offer and title on location and job-related factors such as candidate experience, training, knowledge, and skills.

Communication with Applicants 

We communicate with all applicants. If you do not receive a response about your application, please check your SPAM filter or reach out to us at careers@selinc.com.

SEL is an Equal Opportunity Employer: Vets/Disabled.