Senior Manager, Business Transformation Office - Program Management, Change Management, Deployment, Experience Design

JOB SUMMARY

 

The Senior Manager, Business Transformation Office (BTO) - Strategy & Program Management (Change Management, Deployment, and Experience Design) is responsible for supporting the Project Manager responsible for the Change Management, Deployment, and Experience Design workstreams for the Marriott Digital and Tech Transformation (DTT) program. 

This position will be part of the BTO team that supports the transformation of Marriott’s technology and business process ecosystem, enabling Marriott to deliver on our vision to become the world’s favorite travel company. The BTO has been established to enable and accelerate DTT through unique approaches to strategic planning, program management, change management, experience and business process design, continent coordination, and deployment. 

This role, as part of the BTO, will contribute to building upon our existing expertise and creating the structures and capabilities we need to coordinate the moving parts that make up DTT.  This role will partner closely with the leads in Change Management, Deployment, Experience Design and Learning and external consulting teams throughout the project. Success in this role requires strong critical thinking skills, attention to detail, comfort with ambiguity, a proven ability to manage multiple work efforts at the same time, as well as a willingness to be tested on difficult and time-sensitive requests.

 

CANDIDATE PROFILE 

Education and Experience 

Required:

• 4-year degree or equivalent from an accredited university in Business Administration, Hospitality Management, Technology or related major or equivalent experience is required.
• Four or more years of work experience in hotel, consulting, or business analytics, demonstrating progressive career growth and a pattern of exceptional performance.
• Proven track record consulting to business leaders and designing, developing, and implementing high impact solutions in large, complex organizations, using a variety of delivery methodologies
• Demonstrated experience in working with and influencing cross-functional work teams in a matrix organization

Preferred:

• Project management experience on technology engagements and passion for IT / technology
• Hospitality/Lodging industry experience a plus
• MBA and/or prior consulting experience preferred

 

CORE WORK ACTIVITIES 

Project and Strategy Leadership

• Support the Senior Director, Business Transformation Office – Strategy & Program Management (Change Management, Deployment and Experience Design) to manage key connection points and interdependencies between the BTO and other DTT workstreams including Hotel Operations, Loyalty, Commerce, Digital, Finance and Technical Architecture
• Collaborate with cross-functional working teams comprised of senior discipline experts from Digital, Enterprise Products (IT), Hotel Operations, Loyalty, Distribution, Customer Engagement Centers, Customer Experience, Finance, and other departments within Consumer Operations to:
  • Plan and implement identified initiatives with minimal oversight
  • Partner with cross discipline teams and leaders to meet project objectives and goals on time and on budget
  • Support transformational projects working across functions and disciplines to meet objectives
  • Construct presentations related to the strategic roadmap development, support project execution and coordinate with management and other key stakeholders
  • Create standard templates to optimize effectiveness of program, including decks, webinars, RAID logs, tasks lists, status reports, and escalation flows
• Build effective relationships with all internal and external stakeholders
• Ensure decision-making that balances the needs of the various stakeholder groups and promotes the long-term viability of the business

 

Strategy Execution

• Supports initiatives on behalf of the Consumer Operations executives and their teams to drive change across the organization.  Acts as a key project team member with the following responsibilities:
  • Accountable for delivering the results of the project
  • Incorporate content guidance to the project
  • Actively participate in strategy sessions
  • Contribute to strategy development
  • Ensure appropriate sponsorship and resourcing
  • Establish key milestones and approval roles
  • Ensure timely delivery against milestones, Identify emerging business opportunities and risks to determine strategic implications, serve as a liaison between the PMO and BTO verticals (Change Management, Deployment, Experience Design) and ensure compliance