Manager, Risk Management: Customer Resiliency

Manager, Risk Management: Customer Resiliency

We're embarking on an exciting new chapter in how we manage risk and drive resiliency across our organization—and we want you to be a key part of it!

We are seeking a proactive, sharp-minded Manager, Risk Manager who will excel in a team environment and are skilled in risk management, process improvements, and analytics to join our Customer Resiliency team.

Primary responsibilities will include driving modernization initiatives to enhance control performance and operational effectiveness, collaboration with cross-functional teams to deliver destination state controls and standards, and advancing a data drive strategy that assesses and mitigates risk across the organization. This role includes a balance of people leadership, process, and risk management. If you are a great communicator who can influence partners and are always ready to adapt to a dynamic environment then we want to hear from you!

Responsibilities:

• Exhibit excellent people management skills; helping associates grow and develop while holding them accountable, encourage and demonstrate a positive attitude, team spirit, set high standards, coach team members, provide feedback, communicate a vision, and encourage innovation

• Manage risk management initiatives to modernize control performance and support control builds, enhancements, and QA

• Manage a well-managed strategy to prepare for audits, overseeing assessments, responding to audit requests, and following through on remediation efforts

• Build successful relationships with Customer Resiliency L2s to understand impact of control performance on critical business processes

• Lead oversight of control performance team and support escalations and remediation of control performance issues

• Create and present impactful risk reports based on control performance observations, highlight key risks, trends, mitigation efforts, and control effectiveness

• Demonstrate excellent communication skills with the ability to influence partners across the company at multiple levels, including Audit, Risk, Data Analysts, and Process teams

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Qualities of a Successful Candidate:

• Curious and Analytical - You ask why, explore possibilities, and bring your unique perspective to the table.  You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence.

• Communicative and Influential - You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are comfortable with presenting to executive leadership.

• Discerning and Deliberative - You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering the team away from impulsive or ill-informed decisions.

• Action-Oriented and Results-Driven - You have a desire to take action, try new things, and sometimes fail. Roadblocks won’t set you back, because you’ll stay focused on your goals. You’re organized, able to juggle multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do.

• Up for a Challenge and Fungible - Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions.  You have an insatiable appetite for learning, and are constantly seeking out new challenges.

• Passionate and Customer-Focused - You are customer obsessed. You make it your business to understand their needs and their goals and are not satisfied with anything less than an exceptional customer experience. 

• Collaborative and Team-Oriented - You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal.  

Basic Qualifications: 

• High School Diploma, GED, or equivalent

• At least 4 years of Risk Management experience

• At least 4 years of Project or Process Management experience

• At least 4 years of experience supporting, partnering and interacting with internal business clients

• At least 2 years of leading Process improvement efforts 

• At least 2 years of People Management experience

Preferred Qualifications: 

• Bachelors’ degree or Milit