Member Outreach and Engagement Consultant, DentaQuest

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

DentaQuest manages dental and vision benefits for more than 33 million Americans. Our outcomes-based, cost-effective solutions are designed for Medicaid and CHIP, Medicare Advantage, small and large businesses, and individuals. With a focus on prevention and value, we aim to make quality care accessible to improve the oral health of all.

Job Description:

Location: Oklahoma City area

At Sun Life, we look for optimistic people who want to make life brighter for our Clients. We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work. Every day, you’ll be empowered and challenged by working with dynamic colleagues to find new and innovative ways to make Sun Life the best benefits company in America. 

The opportunity: 
Member Outreach and Engagement Consultant develop member outreach initiatives that maximize goals related to improvements in oral health outcomes and oral health literacy and network with community organizations, providers and health plans to increase oral health awareness.

How you will contribute:

• Collaborate with internal teams including marketing, data science and national outreach and connect with external community groups and state agencies to develop and execute customized outreach strategies for improving oral health outcomes of enrollees
• Implement enrollee outreach and education programs with the goal of improving oral health literacy as well as ensuring compliance l with contractual requirements.
• Develop and implement strategy to increase enrollee utilization to and achieve dental EPSDT goals as required by client contract and/or goals.
• Establish community relationships and partnerships that provide for participation in health care initiatives and programs in the dental and medical public health arena to create dental and program awareness.
• Develop educational materials and training tools in accordance with federal and state requirements for non-dental healthcare providers, managed care organizations and community organizations to engage them in the effort to educate Medicaid enrollees on the importance of oral health.
• Manage workflow, time and program interventions within budget parameters and contractual timelines.
• Provide enrollee care coordination including collaboration with Case Managers, Client Engagement and/or Provider Engagement to facilitate enrollee access to care
• Track and monitor performance measures and report results to management and state agency if applicable.
• Organize, plan and source community opportunities to participate in events (health fairs, faith-based organizations, schools etc.) to provide enrollees with education on oral health and when feasible secure provider to conduct onsite dental screenings.
• Provide enrollees with guidance and referrals during events based on information gathered during interactions with enrollees and results of dental screening.
• Attend and plan events throughout the state based on results of EPSDT metrics, county demographics and utilization patterns. Ensure events are distributed equally throughout the state, rural and urban areas and comply with quota and requirements of the contract.
• Represent the company in a professional manner at all times.
• Communicate to management ways to improve processes and productivity of company.
• Establish and maintain professional relationships with client and community contacts.
• Complete special projects as requested.

What you will bring with you:

• High school diploma
• College degree in a related field is preferred.
• 2 years job related experience.
• Familiarity with computer software such as Microsoft Office (Word, Excel, Outlook)
• Typing skills of 40+ words per minute.
• Effective oral communication and business writing skills.
• Attention to detail, accuracy and organizational skills.
• Effective interpersonal skills.
• Ability to prioritize and adapt to changing priorities.
• Required to attend additional training as requested/deemed necessary.
• Frequent travel up to 50% of the time, inclu