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Bilingual Help Desk Support
Security FinanceSpartanburg, United Statesfull_timeVerifiedPosted 21 May 2025
About the role
Security Finance is Hiring: Bilingual Help Desk Support Location: Remote (Must reside in AL, GA, ID, LA, MO, OK, SC, TN, TX, UT, WI) Security Finance is a trusted leader in the financial services industry, serving communities since 1955 with safe, easy installment loans and income tax preparation. We’re looking for a dedicated and customer-focused Bilingual Help Desk Support professional to join our team and provide technical, hardware, software, and operational support to our company-maintained systems and services. As a Remote Bilingual Help Desk Support, you will:
- Provide Level 1 remote technical support for hardware, software, and basic operational support for Company-maintained computer systems and services for branch, home office, and mobile company personnel in Spanish and English.
- Take incoming calls, addressing system or operational problems and service requests.
- Resolve minor technical issues and deliver solutions that meet customer expectations.
- Document incidents in the Incident Management System, ensuring accurate tracking and resolution.
- Determine initial routing of reported cases.
- Report recurring problems or service deficiencies to management.
- Assist with electronic setup for new office locations or merged offices as needed.
- Perform quality assurance testing and assessment of new software.
- Prompt and regular attendance is required.
- Bilingual in Spanish (required)
- A reliable internet connection (DSL or faster)
- A strong customer service orientation with effective verbal and written communication skills
- Ability to work professionally with others and maintain composure in stressful situations
- Flexibility in work hours
- Basic knowledge of computer based systems, tools, and processes as well as basic knowledge of company business processes, policies and procedures
- Ability to troubleshooting and remotely installing hardware
- High School Diploma or equivalent required
- A 2-year technical school degree or equivalent (preferred)
- Related technical certifications (preferred)
- Top-notch training to help you build a solid foundation and excel in your role.
- A comprehensive benefits package including medical, dental, life insurance, short- and long-term disability, profit sharing, 401(k) with company matching, and paid sick, holiday, and vacation time.
- Community Service opportunities – we actively contribute to charities, local food banks, and educational initiatives.
- Career growth potential – we encourage internal growth and provide pathways for advancing careers.
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