Security Manager

Job Description Summary

Position Summary

Oversee the Security Department to ensure the safety and security of our internal and external guests. Reports to the Hotel Manager.

Job Description

Key Job Functions

• Maintain and update Security Monthly Activity & Statistical Report
• Maintenance and revision of training manuals and programs
• Staffing, training and developing of Security Team
• Check and monitor time and attendance daily
• Maintain bi-weekly manual sign-in sheets
• File and maintain all Security Incident and Supplemental Reports
• Maintain, revise and keep all security forms and documents current
• Log and maintain the hotel’s Lost & Found valuable items
• Monitor mailing and distribution of all items in storage
• Patrol property including outside areas (public area, guest floor and employee area)
• Monitor surveillance cameras
• Complete employee and guest injury reports
• Complete Incident and Supplementary reports
• Respond and assist with emergency medical situations and alarms
• Inspect guest rooms to determine the reason(s) for unanswered guest wake-up calls

Deliver Passionate & Engaging Service to our Guests

• You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs to exceed their expectations
• You will consistently deliver our GUEST model:
  • Greet or welcome everyone, warmly with a smile
  • Use eye and ear contact and guest’s name
  • Establish/anticipate needs
  • Solve and own all requests/complaints
  • Thank everyone

Build solid relationship with your Colleagues

• Treating colleagues with respect and dignity
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Qualifications and Skills:

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competence.

• Track record of delivering exceptional guest or client experience
• Communication skills utilize a significant amount of time for training and safety purposes, and when interacting with guests and associates
• Appropriate professional appearance and demeanor
• Ability to read and comprehend simple instructions, short correspondence and memos
• Ability to adhere to grooming standards
• Ability to understand and execute all safety and emergency procedures, (for example: fire, crowd control, inclement weather, and bomb threats)
• Ability to understand and operate emergency equipment, (for example: respirators, wheelchairs, and fire extinguishers)
• Ability to utilize communication equipment (for example: telephones, radios, and beepers)
• Ability to communicate clearly and effectively with guests and other employees
• Ability to interact with guests and other employees in a courteous, empathetic, and discreet manner
• Ability to lift and move, in an emergency, an immobilized adult
• Ability to be certified in Basic First Aid and CPR
• Ability to read and write effectively

Education and/or Experience                                            

High school diploma or general education degree (GED); or one-year related experience and/or training; or equivalent combination of education and experience.

Prior Police, Contract Security Service, Hotel security and Supervisory experience preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, talk or hear. The employee is occasionally required to use hands, reach, stoop, kneel, crouch and crawl. The employee must occasionally push and/or pull 300 pounds as well as lift and/or move up to 300 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job

The noise level in the work environment is usually moderate and occasionally works in extreme temperatures.

Company Overview

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